Customer Success Manager
Checkr is building the data platform to power safe and fair decisions, and they are seeking a Customer Success Manager to drive customer retention and growth. This role involves managing customer relationships, supporting account responsibilities, and collaborating with cross-functional teams to ensure customers receive maximum value from Checkr's solutions.
Responsibilities
- Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
- Develop a comprehensive understanding of respective clients within the pool to contribute to planned and strategic initiatives
- Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings
- Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
- Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements
Skills
- 1+ years of client-facing customer success/sales/account management/customer service experience
- General knowledge of software applications i.e. Salesforce, Google Apps, etc
- Strong customer focus, you care about your customers and view their success as your own
- Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
- Acute attention to detail to track high-volume tactical program elements across multiple customers
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
- Learn quickly and are excited to take on challenging new projects
- Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
- Experience in the SaaS or Human Resources space is a plus
Benefits
- Learning and development allowance
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
Company Overview