Account Manager & New Sales Representative

Blue Cross and Blue Shield of Minnesota is committed to transforming healthcare and is seeking a dedicated Account Manager & New Sales Representative. This role is responsible for assisting brokers and sales agents to maintain the market position for 2-9 client groups, focusing on relationship management and sales support.

Responsibilities

• Relationship Management with Agency/Broker/Consultant/Client. Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Clients) to increase Blue Cross brand loyalty by proactively managing customers to provide timely identification and resolution of elevated issues by coordinating with all appropriate enterprise functional areas
• Represents BCBSM insurance plans, by meeting with brokers independently, ensuring they are in compliance, aware of mandates, and educated on updates in the market and to their plan
• Assist in the preparation and delivery of proposals and renewals for new and existing health plan business or relevant ancillary lines
• Help resolve service issues including interactions with internal Blue Cross operations staff and others as needed
• As available, responsible for answering and following up on incoming sales calls and emails from prospective customers generated by marketing campaigns
• Maximizes the sale of company products through determining suitability, eligibility, and need; explains benefits for appropriate coverage, responds to questions, supplies relevant marketing material, and assists with the application process
• Maintain client and employee information in the client database as required
• Facilitate the development, delivery and accuracy of customer communications using available systems, tools, and resources
• Support retention and growth sales with stakeholders and customers

Skills

• 1-2+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered
• Excellent analytical, problem identification and resolution skills as these pertain to benefit plans
• Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment
• Excellent written and verbal communication skills as well as the ability to pay close attention to detail
• Ability to achieve results in a highly complex environment with tight deadlines and multiple shifting priorities
• Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team
• Able to influence internal and external stakeholders to achieve desired outcomes
• Positive attitude and the ability to participate as part of a team to assure plan compliance and customer satisfaction
• Demonstrated PC skills, including experience in Microsoft, Word, Excel, and PowerPoint
• High school diploma (or equivalency) and legal authorization to work in the U.S
• Bachelor's degree
• Knowledge of Blue Cross and affiliates products is preferred
• Sales or customer service experience

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

Company Overview