Field Service Technician
Viridi is seeking a skilled and motivated Field Service Technician to join their Service Team. This hybrid role combines hands-on field service with in-house repair oversight, requiring strong technical troubleshooting skills and a customer-first mindset.
Responsibilities
- Perform on-site diagnostics, repairs, and preventive maintenance on Battery Energy Storage Systems (BESS), electric excavators, and related equipment
- Travel to customer sites to provide service, training, and support
- Communicate professionally with customers regarding service activities, findings, and next steps
- Participate in a rotating on-call schedule, including nights and weekends
- Coordinate with In-House Technicians to manage service returns and ensure quality standards
- Provide guidance and mentorship to entry-level technicians
- Assist with writing customer / internal work instructions
- Use diagnostic tools and software to identify faults in battery modules, inverters, and control systems
- Interpret data from BMS, HMI, PLC, DEIF Controllers, and inverter systems
- Collaborate with Service Engineers and technical teams for escalations and complex issues
- Accurately complete and close Repair Orders
- Record detailed service notes, updates, and test results in a CRM database
- Maintain organized records of service activities and customer interactions
Skills
- High school diploma or equivalent
- Valid driver's license and ability to travel
- 1–3 years of experience in equipment troubleshooting and repair
- Strong mechanical and electrical aptitude
- Proficiency with diagnostic tools and electrical test equipment (e.g., multimeters)
- Excellent verbal and written communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Service-oriented, safety-conscious, and team-focused
- Technical training or certifications
- Experience with CRM or service ticketing systems (e.g., Odoo)
Company Overview