Case Manager (Service & Support Administrator), Developmental Disabilities Services (4649-66)

Hamilton County, Ohio is dedicated to empowering individuals from all walks of life through their Developmental Disabilities Services. The Case Manager (Service & Support Administrator) will facilitate service plan development, coordinate resources, and ensure compliance with regulatory requirements while supporting individuals in achieving their goals.

Responsibilities

• Facilitates individual and family service plan development, assigning responsibilities among team members and coordinating goal implementation
• Assists in identifying, selecting, and obtaining/maintaining services, support, and benefits; serves as the primary contact for assigned individuals and families
• Ensures timely and accurate documentation adherence to regulatory requirements with supervisory support
• Monitors individual plans for compliance and service quality, communicating rights to individuals
• Prepares case notes, reports, evaluations, and summaries while maintaining confidentiality
• Collaborates with staff to problem-solve, identify resources, and address service gaps
• Complies with relevant state and local guidelines for reporting abuse, neglect, and incidents
• Attends meetings and conferences for best practices, participating in relevant division, agency, local, and state meetings
• Maintains required licenses and certifications
• Travels for service planning and monitoring in line with agency procedures
• Performs additional assigned duties

Skills

• Bachelor's degree required, a degree in psychology, special education, human services, or related field preferred
• Must be able to pass criminal background checks, driver's abstract, and various abuser registry checks
• Have a passion for improving others' lives, demonstrated through superior customer service
• Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community
• Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation
• One (1) year of experience working with individuals with Developmental Disabilities in a vocational, residential, case management, treatment program or equivalent preferred

Benefits

• One week of paid vacation and one year of sick day accrual immediately allocated upon hire.
• 3 personal days provided per year, prorated with employee start date.
• Starting vacation accrual of 3 weeks per year.
• Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
• Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more!
• Ohio Public Employees’ Retirement System, which includes a 10% employee contribution and a 14% employer contribution.

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