Customer Success Manager

Iris AI is transforming how enterprise revenue teams manage RFPs and compliance documentation. The Customer Success Manager will act as a strategic partner for clients, ensuring they maximize value from the platform and drive product adoption and account growth.

Responsibilities

• As a full-time member of our Customer Experience team, you will play a critical role in deepening product adoption and driving long-term growth for Iris
• You’ll act as the strategic advisor for our clients, ensuring they realize maximum value from our product while identifying opportunities for account expansion
• Find critical areas for intervention to boost product usage and drive renewals
• Hunt for growth potential and upsell opportunities to maximize the lifetime value of every account
• Strategize with key stakeholders to incorporate Iris into our customer’s processes and deliver tailored training and change management plans
• Serve as the primary point of contact for assigned accounts, voicing their needs, and making your champions look really really good
• Drive feature adoption and identify growth opportunities within existing accounts
• Send them quotes
• Collect commissions
• Collaborate with Product and Engineering teams to communicate customer needs and feature requests (and be ready to vibe code said feature requests)
• Design and test automated customer messaging
• Help us hone in on the best ways to automate the customer lifecycle

Skills

• 1+ year of experience in SaaS customer success or Account Management roles
• Strong preference for candidates with experience in the AI or RFP software industries
• Strong technical aptitude and ability to quickly learn new software platforms – both our product and the ones we use internally
• Ability to dive deep into a customer's use case and business and recommend creative, relevant, and impactful solutions to them

Benefits

• Health benefits package (including medical, dental, vision)
• Unlimited PTO
• Employee Assistance Program
• Flexible Spending Accounts
• 401(k)

Company Overview