Quality & Training Coordinator

Reporting to the CBO Training Manager, the Central Billing Office’ (CBO) Q/A & Training Coordinator is a key role on the Training & Development team. The primary focus of this role is to oversee, develop, and deliver the new hire training program for the CBO along with managing and coordinating continuous education sessions for existing employees. The Q/A & Training Coordinator is responsible for assisting and leading a variety of audit projects within the Revenue Cycle Management Department using the findings to recommend improvements and updates to internal processes. This role is required to mentor staff, provide coaching, instruction, guidance, and build team spirit.

• Independently lead the CBO’s comprehensive new hire training program for newly hired employees.
• Educate new hires on company policies and procedures using the most effective training methods based on audience. (e.g. role-playing, mentoring, on the job training, 1:1 instruction etc.).
• Continuously update and modify training content when appropriate.
• Facilitate train-the-trainer sessions with departmental leaders to ensure accurate content and application of processes.
• See the big picture and conduct whole organization needs assessments, identifying skills or knowledge gaps that need addressing.
• Design, update and prepare educational aids and materials as needed.
• Create training schedules for all company departments, tracking outcomes, and maintaining training records for the CBO.
• Gather and evaluate information from employees and management on previous trainings to identify weaknesses and areas that need additional improvement.
• Train with instructional effectiveness resulting in the newly hired team members meeting set KPI’s prior to transitioning to their permanent team.
• Develops, Implements, and Serves as the ‘Champion’ for Best Practices for the entire Revenue Cycle Management processes in the CBO.
• Completes quality audits to ensure new hires and existing RCM employees are providing the highest quality of work.
• Proactive communication with the Client Operations Manager/Director on training comprehension, issues, KPIs and meaningful feedback on employees joining their team.
• Compile data, perform audit, interpret and report back results to management team.
• Conducts Audit-the-Auditor reviews for procedural and financial accuracy.
• Provide monthly/quarterly/yearly feedback used to enhance overall performance objectives including Key Performance Indicators (KPI).
• Participate in documenting workflows, processes, and policies, prioritizing potential solutions to system or performance issues.
• Assist in establishing, updating, communicating, and training employees on new and existing systems, workflows, policies, and procedures.
• Accountable for analyzing and measuring results of implemented policies, changes, and system modifications.
• Additional duties as assigned

Required Skills:

• Significant three plus (3+) years’ experience with the following:
• Hands-on knowledge and experience of internal collections functions, cash applications, or billing processes.
• Hands-on knowledge of Medicare, Medicaid, Medicaid CMO, Commercial, Managed Care billing regulations
• Understanding of Revenue Cycle Processes, cause and effect on A/R and cash results
• Ability to analyze data and develop training content to disseminate.
• Ability to lead, manage projects and staff to achieve goals.
• Understanding of system and business processes, as well as healthcare financial issues.
• Experienced in examining and reengineering operations and procedures. Able to identify and implement solutions.
• Required to meet critical deadlines.
• Desire to motivate, inspire positive outcomes and deliver excellent results.
• Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis.
• The ability to communicate effectively, both verbally and in writing, with internal and external clients.
• Be able to handle competing priorities while meeting or exceeding deadlines.
• Must be proficient in computer skills necessary to perform job duties and must have strong knowledge of computerized billing systems. Intermediate knowledge of Word, Excel, PowerPoint, Access, and Outlook.
• Must possess positive attitude to enhance a cooperative and energetic work environment.

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