All jobs

Data & Insight Analyst II

100% Remote Full-time Open now

About the position Veteran Benefits Guide is seeking an experienced Data & Insights Analyst II to support our Operations, IT, and Quality Assurance teams. This role will serve as a bridge between raw operational data and strategic action, delivering high-impact dashboards and analytical insights that drive performance, optimize systems, ensure service-level alignment, and support quality outcomes. The ideal candidate has strong Power BI expertise, warehouse-layer data modeling experience, and a proven ability to turn operational trends into actionable insights. They should be comfortable navigating system performance data, quality assurance metrics, workflow bottlenecks, policy compliance indicators, and cross-departmental process improvement opportunities. This role may also support the design of SOP and policy adherence frameworks.

Responsibilities

  • Develop and maintain Power BI dashboards and paginated reports for operational performance, IT system uptime, QA scoring trends, SOP compliance, and team productivity
  • Collaborate with Operations, IT, and QA leaders to define KPIs, SLA thresholds, and performance indicators
  • Transform and model data from bronze to silver to gold layers in the data warehouse to optimize usability and performance
  • Analyze team productivity, system usage, ticket trends, workflow lag, audit outcomes, and error root causes
  • Build tools to monitor real-time and historical data that support SLA tracking, compliance audits, and process reliability
  • Support ad hoc operational data requests and root cause investigations through custom analyses
  • Recommend and support the development or revision of standard operating procedures (SOPs), internal policies, compliance processes, and training workflows based on trends in quality, volume, and turnaround time
  • Define and monitor compliance metrics and process adherence indicators in collaboration with QA and IT teams

Requirements

  • Power BI Expertise: Proficient in dashboard/report development, DAX, Power Query (M), and Power BI performance optimization
  • Data Modeling: Strong experience with SQL and modern data warehouse architecture (bronze/silver/gold layers)
  • Operational Insight: Experience working with production metrics, workflows, ticketing or IT service management data, and QA scoring
  • Analytical Thinking: Able to identify trends, anomalies, and outliers with operational or compliance consequences
  • Communication: Capable of communicating findings clearly to technical and non-technical teams
  • Stakeholder Collaboration: Able to balance priorities across Ops, QA, and IT functions
  • Problem Solving: Uses data to diagnose and help fix inefficiencies, delays, or quality concerns
  • Process Governance: Familiarity with SOP creation, compliance tracking, and internal policy alignment
  • Business Acumen: Familiarity with departmental goals in Ops, QA, and IT
  • Self-Motivation: Takes initiative and contributes proactively to cross-functional improvements
  • Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or a related field, or equivalent experience
  • 2–5 years of experience in business intelligence, data analysis, or operational analytics roles
  • Demonstrated experience in Power BI and large-scale dashboard development
  • Demonstrated experience working with data warehouses, including data ingestion, normalization, and transformation
  • Experience working with operational data, system logs, quality review scores, or SOP/policy metrics
  • Experience supporting or developing compliance reporting, internal policies, and SOPs in partnership with Operations, IT, or QA stakeholders
  • Proven ability to support cross-functional teams focused on performance, compliance, and process outcomes

Nice-to-haves

  • SnowPro Advanced: Data Analyst Certification
  • Power BI Data Analyst, Microsoft PL-300 Certification
  • Lean Six Sigma Yellow/Green Belt
  • dbt Fundamentals Certification
  • Familiarity with ITSM tools (e.g., Jira, ServiceNow), QA scoring frameworks, or process improvement methodologies (Lean, Six Sigma)

Apply tot his job Apply To this Job

Apply

You might also like

Administrative Support/ Analyst - IL - /REMOTE/

100% Remote Full-time

Customer Support Analyst

100% Remote Full-time

Operations Support Analyst (Vietnam) (Contractual) (Mandarin Speaker) (Remote)

100% Remote Full-time

Lead Nuclear Organizational & Leadership Development Consultant

100% Remote Full-time

Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

100% Remote Full-time

Call Center Telecare Registered Nurse – OVERNIGHT (Remote) Job at Vitas Healthcare in Phoenix

100% Remote Full-time

Remote Overnight Customer Experience Specialist - Work remotely at night assisting customers and earning $25-$35 per hour.

100% Remote Full-time

Senior Paralegal - Insurance Defense (Work From Home Opportunity)

100% Remote Full-time

Flexible Schedule Research Assistant / Data Entry Clerk (Hiring Immediately)

100% Remote Full-time

Work From Home Part Time Remote Computer Data Entry Job

100% Remote Full-time

Remote Jobs At Amazon (Part Time| Full Time)

100% Remote Full-time

Sales Development Representative, Charleston, SC (Remote)

100% Remote Full-time

Cast Member

100% Remote Full-time

Experienced Online Customer Chat Agent – Remote Role, No Experience Required ID-27 – arenaflex Store

100% Remote Full-time

Experienced Customer Service Associate (Call Center) – Remote, Full Time and Part Time Flex Positions Available in Philadelphia, PA

100% Remote Full-time

Remote Customer Service Jobs $25 An Hour - CA

100% Remote Full-time

Experienced Remote Research Panelist and Data Entry Specialist – Flexible Online Opportunities with arenaflex

100% Remote Full-time

Product Consultant job at Apply Digital in Los Angeles, CA

100% Remote Full-time

Experienced Data Entry Clerk for 17-Year-Olds – Entry-Level Position at Hirevector About Hirevector At Hirevector, we are driven by a mission to be the world's most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Established in 1994, we’ve grown from an online bookstore into a global powerhouse that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Your Opportunity Awaits We are excited to announce our Data Entry Clerk position specifically tailored for 17-year-olds! This is a unique opportunity to start your career with one of the world's leading companies while improving your computer skills and gaining real-world experience. Position Overview As a Data Entry Clerk at Hirevector, you will play a crucial role in our operations by managing various forms of data input and validation. This position is an excellent opportunity for motivated and detail-oriented teenagers looking to build valuable work experience in a fast-paced environment. Key Responsibilities: Accurately enter customer data into our internal systems. Review and verify data for accuracy and completeness. Organize and maintain data files and records. Assist in organizing information and preparing reports. Communicate effectively with team members to resolve discrepancies. Who We Are Looking For This role is perfect for a responsible 17-year-old who is eager to learn and grow. We are looking for candidates who meet the following criteria: Essential Qualifications: Must be 17 years old by the time of application. High School student or recent graduate preferred. Basic computer skills and familiarity with Microsoft Office Suite. Strong attention to detail and organization skills. Ability to work independently as well as a part of a team. Effective communication skills—both written and verbal. Willingness to learn and accept feedback. What We Offer Working at Hirevector comes with unique benefits tailored to help you thrive: Benefits and Perks: Flexible working hours that can accommodate your school schedule. A competitive hourly wage. Professional development opportunities and training. A supportive work environment with a focus on teamwork. Networking and potential career advancement within the company. Diversity and Inclusion At Hirevector, we value diversity and strive to create an inclusive work environment. We believe that the more diverse our workforce, the better we can serve our customers. We are proud to be an Equal Opportunity Employer where everyone can find success. Your Next Steps If you’re excited about the opportunity to gain skills and be part of an innovative team, we encourage you to apply! This position is a fantastic way for 17-year-olds to gain essential work experience and a chance to contribute to a global leader in technology. Career Growth Opportunities At Hirevector, we believe in investing in our employees' growth and development. As a Data Entry Clerk, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as you progress in your career. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We encourage open communication, creativity, and innovation, and we strive to create a positive and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive hourly wage, flexible working hours, and a range of benefits and perks to support your well-being and career development. We also provide comprehensive training and professional development opportunities to help you succeed in your role. Conclusion Data entry jobs for 17-year-olds at Hirevector represent a valuable starting point for any young aspiring professional. With the right guidance and opportunity, you can not only develop practical skills essential for your career but also join a company that embraces innovation and creativity. This is your chance to take those first steps toward a bright future. Don’t hesitate—apply today and be part of something bigger! FAQs Q: What is the minimum age requirement for this position? A: You must be at least 17 years old to apply for this position. Q: Do I need prior experience in data entry to apply? A: No prior experience is necessary, but basic computer skills and a willingness to learn are important. Q: What are the working hours for this role? A: The working hours are flexible and can be arranged to fit around your school schedule. Q: Will training be provided? A: Yes, comprehensive training will be provided to ensure you are fully prepared for your responsibilities. Q: What growth opportunities exist within this role? A: There are numerous opportunities for career advancement within Hirevector, especially for dedicated employees who excel in their roles. Apply Now! Ready to take the first step in your career? Apply now for the Data Entry Clerk position at Hirevector and join our team of innovative and dedicated professionals!

100% Remote Full-time

Data Analyst Advisor - Data Governance

100% Remote Full-time