Experienced Customer Service Agent - Ramp Agent (Customer Service Representative) - ATL

At arenaflex, we're on a mission to revolutionize the way we connect people and places. As a key member of our team, you'll play a vital role in ensuring that our customers' baggage and cargo arrive safely and on time. As a Ramp Agent, you'll be the face of arenaflex, providing exceptional customer service and ensuring that our operations run smoothly.

About arenaflex

arenaflex is a leading airline that's dedicated to providing an exceptional travel experience for our customers. We're committed to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. Our people are our success, and we're passionate about Sharing Success with our employees. At arenaflex, you'll have the opportunity to see the world while earning great compensation and benefits to help you keep climbing along the way.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring that our customers' baggage and cargo arrive safely and on time. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding Cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced environment with a focus on safety and efficiency. Your shifts will range from early morning to overnight, and you'll work between 20 and 40 hours per week based on your seniority. Each station is different based on its individual flight schedule, so you'll need to be flexible and adaptable.

Benefits and Perks

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Ramp Agent, you'll have the opportunity to advance to leadership roles and take on new challenges. Our leaders provide mentorship and support to help you succeed, and we offer a range of training and development programs to help you grow.

Join the arenaflex Team

If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we want to hear from you. Apply now to become a Ramp Agent at arenaflex and start your journey to success. Apply Job! Apply for this job