Experienced Customer Service Representative – Catastrophe-Exposed Property Insurance

At arenaflex, we're on a mission to revolutionize the way people protect their American Dream. As a leader in catastrophe-exposed property insurance, we're seeking a highly skilled and passionate Customer Service Representative to join our Policy Services team. If you're looking for a stable and growing company with the entrepreneurial spirit of a startup, we invite you to embark on this exciting journey with us.

About arenaflex

arenaflex is a pioneering force in the insurance industry, committed to delivering reliable products, exceptional customer experiences, and strong underwriting results in challenging markets. As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), we're proud to be one of the largest residential property insurance managing general underwriters (MGU) in the United States. With over 600 employees working remotely or hybrid in eight offices across the country, we're tackling the industry's toughest challenges and creating a culture of belonging and inclusion.

What You'll Be Doing

As a Customer Service Representative on our Policy Services team, you'll be the voice of arenaflex, providing high-quality support to policyholders and producers through various channels, including phone, chat, and email. Your primary responsibilities will include:

• Managing incoming calls, chats, and emails from policyholders, agents, and producers
• Identifying and assessing customers' needs to achieve satisfaction
• Providing accurate, valid, and complete information by using the right methods and tools
• Meeting personal and team customer service targets and performance measures
• Answering questions about underwriting concerns related to home inspections and select property and liability hazards
• Handling product eligibility and underwriting inquiries from producers
• Processing policy changes, including endorsements, cancellations, customer name changes, and mailing address changes
• Handling complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Keeping records of customer interactions and filing documents
• Following communication procedures, guidelines, and policies

What We're Looking For

We're seeking a highly motivated and customer-focused individual with:

• High work ethic, punctuality, and dependability, with a history of good attendance
• Proven successful customer support experience
• Track record of achieving targets and goals
• Excellent verbal and written communication skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task (specifically while talking with customers and resolving their inquiries)
• Proficient in navigating Windows-based computers and using multiple software applications across two monitors
• High school diploma or equivalent
• Flexibility to work varying hours between 8 AM to 9 PM EDT, Monday to Friday, and occasional overtime on Saturdays from 10 AM to 3 PM

Preferred Qualifications

While not required, highly preferred candidates will have:

• Associates Degree
• Experience working in Homeowners Insurance
• Property & Casualty Insurance License (not required but a plus)
• Spanish speaking

About Our Policy Services Team

Our Policy Services team is at the heart of arenaflex, dedicated to helping customers and maintaining a service mindset. As a member of this team, you'll be responsible for building the brand and serving as the voice of arenaflex. You'll have frequent connections with our customers, gaining insights into the insurance industry and developing a deep understanding of our products and services. With built-in career progression paths, you'll be well-positioned for advancement within the department or across the company.

Why Join arenaflex?

* Competitive compensation and benefits package, including tuition reimbursement, wellness allowance, paid volunteer time off, and a matching 401K plan

• Opportunity to work with a dynamic and nimble team that values critical thinking and problem-solving
• Collaborative and inclusive work environment that fosters growth and development
• Flexible work arrangements, including remote and hybrid options
• Access to cutting-edge technology and tools that enable you to succeed in demanding markets
• Commitment to diversity, equity, and inclusion, with a focus on building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and growing company, we invite you to apply for this exciting opportunity. Visit our careers page at [arenaflex.com/careers](http://arenaflex.com/careers) to find a position that's right for you.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to building a workforce that reflects the diversity of the world we live in. We recognize that our differences make us strong and actively seek out diverse candidates through partnerships with organizations, institutions, and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Apply for this job