Experienced Customer Support Specialist – Lithuanian & Russian Language Support

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist on our Samsung team, you'll play a vital role in helping us achieve this goal. If you're passionate about solving technical issues, want to make a real difference in people's lives, and are ready to take your career to the next level, we want to hear from you!

About arenaflex

arenaflex is a global leader in business outsourcing, providing innovative solutions to help companies like Samsung excel in their customer service, finances, and other business processes. As a Concentrix company, we're proud to offer our services to clients worldwide, while fostering a culture of inclusivity, diversity, and growth.

The Role

As a Customer Support Specialist on our Samsung team, you'll be the face of arenaflex, providing top-notch technical and non-technical assistance to Samsung's customers in Lithuanian, Russian, and English. Your primary responsibilities will include:

• Answering incoming calls, emails, and chats in Lithuanian and Russian, ensuring that customers receive prompt and effective support.
• Providing efficient and satisfying solutions to customers' inquiries, leveraging your problem-solving skills and technical expertise.
• Treating customers with respect, following arenaflex's policies and procedures, and upholding our commitment to exceptional customer experiences.
• Collaborating with your team to share knowledge, best practices, and ideas, driving continuous improvement and excellence in customer support.

Requirements

To succeed in this role, you'll need:

• Fluency in Lithuanian (C1) and a good command of Russian and English (B2).
• Previous experience in customer service, preferably in a call center environment (although not mandatory, as we offer comprehensive training and coaching).
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction.
• Strong technical skills, with a willingness to learn and adapt to new technologies and processes.

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a Customer Support Specialist, you can expect:

• A full-time job with various shifts from Monday to Friday, between 09:00 and 19:00.
• An hourly rate of €8.03 to €8.56 (during the trial period and after).
• Performance-based bonuses, recognizing your hard work and dedication.
• A supportive team, with fantastic colleagues and managers, as well as real opportunities to grow in your career.
• Comprehensive training and coaching to help you excel in your role.
• A dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion.

Career Growth Opportunities

At arenaflex, we believe in investing in our people and helping them grow their careers. As a Customer Support Specialist, you'll have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a clear path for progression.
• A supportive team and management, committed to helping you achieve your goals.
• A culture of innovation and experimentation, where you can share your ideas and contribute to shaping the future of customer support.

Work Environment and Company Culture

At arenaflex, we're proud to offer a work environment that's inclusive, diverse, and supportive. Our company culture is built on:

• A strong commitment to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
• A focus on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
• A culture of innovation, experimentation, and continuous improvement, where you can share your ideas and contribute to shaping the future of customer support.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of customer support, we want to hear from you! To apply, please complete our recruitment process, which consists of:

• An initial phone call with our recruiter.
• A Teams-interview.
• A reference check.

Don't miss this opportunity to take your career to the next level! Apply now and join the arenaflex team as a Customer Support Specialist.

START DATE:

As soon as possible during September 2024

LOCATION:

Work from home in Lithuania

EMPLOYMENT TYPE:

Permanent, with a 3-month trial period

WORKING HOURS:

Monday to Friday, various shifts between 09:00 and 19:00 (8.5 hours/shift) We look forward to seeing your application soon! Apply for this job