[Remote] Organizational Quality Lead (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking an Organizational Quality Lead to drive quality initiatives within the IT organization. The role focuses on managing the rollout and adoption of a formal quality framework while engaging stakeholders and fostering organizational change to enhance performance and compliance.

Responsibilities

• Champion the implementation and ongoing maturity of a quality framework (ISO, CMMI, or similar), including assessment, training, and certification activities
• Lead cross-functional teams to identify gaps, redesign processes, and deliver measurable improvements in quality, efficiency, and customer satisfaction
• Develop and execute project plans for framework rollout, including stakeholder buy-in, change management, and communication strategies
• Facilitate formal assessments, corrective actions, and continuous improvement cycles, ensuring alignment with industry standards and organizational goals
• Build and maintain relationships with executive leadership, translating technical and process information into actionable insights for decision-making
• Guide teams through organizational change, fostering a culture of transparency, accountability, and continual improvement
• Partner with IT and business stakeholders to ensure quality processes support strategic objectives and regulatory requirements

Skills

• Bachelor's Degree in Computer Science, Information Technology, or related fields OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 8 years of relevant process engineering experience or demonstrated ability to perform the functions at the level required
• Proven ability to lead complex, multi-phase projects, manage competing priorities, and deliver results on time and within scope
• Comfortable navigating organizational change, ambiguity, and evolving requirements; able to pivot strategies and approaches as needed
• Skilled at synthesizing complex topics into clear, concise presentations and reports for senior leadership; able to influence and drive alignment across all levels of the organization
• Deep understanding of ISO 9001, CMMI, or similar frameworks, including practical experience with implementation, assessment, and certification
• Strong relationship-building skills, with a track record of collaborating across IT, business, and external partners to achieve shared goals
• Demonstrated ability to identify process inefficiencies, lead root cause analysis, and implement sustainable improvements
• Experience guiding teams through change initiatives, including training, communication, and resistance management
• Ability to motivate others and foster a culture of continuous improvement and agile execution
• Ability to exercise independent judgment in methods, techniques, and evaluation criteria
• Knowledge of process improvement techniques
• Knowledge of process mapping and documentation techniques
• Ability to work with data and analytics
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• Must be eligible to work in the U.S. without Sponsorship
• CMMI Associate
• PMP
• Relevant Professional certifications from recognized business associates (Lean Six Sigma, CSM, CSPO, etc.) strongly preferred
• Advanced degree

Benefits

• Comprehensive benefits package
• Various incentive programs/plans
• 401k contribution programs/plans

Company Overview

• CareFirst. It’s not just our name. It’s our promise. It was founded in 1934, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is https://individual.carefirst.com.

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