[Remote] Onboarding Consultant

Note: The job is a remote job and is open to candidates in USA. PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. The Onboarding Consultant will coordinate and manage the onboarding process for companies, ensuring they effectively utilize the PartnerStack platform and achieve their goals.

Responsibilities

• Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
• Coordinate and guide customer onboarding projects from kick-off to launch. This includes the creation of work back schedules and acting as the primary point of contact
• Train customers on various aspects of the Partnerstack platform
• Document key decisions that will help guide the customers with future platform decisions
• Conduct extensive discovery about partner experiences, goals and pain points in an effort to make informed and consultative recommendations
• Work cross-functionally with teams across the organization to help customers launch their program in the most effective way

Skills

• Experience in customer experience, project coordination, implementations or related roles
• Ability to focus on new and effective ways to improve processes and provide value to the client
• Ability to communicate effectively and succinctly to communicate value to customers
• Previous experience in the Partnerships space
• Thrive in a fast paced environment, able to self-start and learn on the job
• Understand SaaS business and have an interest in keeping up with the industry
• Work well on a team and can effectively manage stakeholder expectations
• Successfully prioritize competing tasks
• True attention to detail and problem solving abilities

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Flexible working hours (in coordination with your team)
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component

Company Overview