Business Banking Virtual Relationship Manager
KeyBank is a financial services company that is seeking a Business Banking Virtual Relationship Manager. This role involves managing a portfolio of clients within the Business Banking segment, promoting financial products, and building strategic relationships to enhance client engagement and retention.
Responsibilities
- Maintain and manage an assigned client portfolio of Business Banking and Commercial clients in an effort to grow and retain the banking relationship(s)
- Proactively calls on a portfolio of assigned clients within set interval periods to address service or business-related needs
- Promotes and cross-markets products and services to clients by keeping clients informed of products, services, special promotions, and provides appropriate financial solutions via consultative review and proactive contact
- Makes joint calls with partners to enhance their selling skills and uncover consumer opportunities, as well as engages Business Banking RMs, Branch Managers and/or other specialty partners on role assigned sales opportunities
- Reviews financial statements, assesses credit lines and amongst other products, renew loans
- Identifies opportunities to lend in the form of a business loan and complete associated lending responsibilities
- Aggressively maintains client back book and mitigates profitable client run-off
- Responsible for various operational tasks while acting as a bank advocate and advisor to the client
- Manages all administrative tasks associated with client portfolio to ensure all clients are within bank compliance
- Embraces a virtual team model and enhances the professional atmosphere that leads to a successful sales environment
- Adheres to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy
- Strategically manage(s) unprofitable and/or at anticipated exiting client relationships
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Skills
- Associate's degree or equivalent in business experience required
- A minimum of 1 year in a comparable or skill transferrable role, demonstrating strong customer service & selling skills required
- A minimum of 1 year of extensive financial services experience, in business/commercial banking, with a thorough understanding of the regulatory and competitive environment, key industry players, economic drivers, and operating issues required
- A minimum of 1-year of small Business lending experience required
- Ability to build trust by taking a client centric approach
- Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions
- Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set
- Exhibits a relentless focus on creating and driving revenue growth and generating results
- Demonstrates a broad enterprise perspective and delivers the bank
- Uses structured sales methodologies, principles and practices without losing sight of the client and environment
- Understands Key's risk culture and effectively manages risk/reward trade-offs
Company Overview