Bilingual Associate Host Success Manager
Turo is the world’s largest car sharing marketplace, and they are seeking a Bilingual Associate Host Success Manager to empower their community of hosts. In this role, you will build relationships, provide coaching, and enhance host engagement to ensure a thriving marketplace.
Responsibilities
- Build trusted relationships with Turo hosts through proactive calls, email check-ins, and virtual or in-person meetings
- Host monthly office hours and community roundtables to connect hosts, share insights, and strengthen engagement
- Plan and execute community events in key markets (Toronto, Montreal, Vancouver, and Calgary) to connect with local hosts, celebrate milestones, and build belonging
- Attend occasional in-person visits (IPVs) to better understand host operations and gather success stories to share across the community
- Support hosts with data-driven coaching on pricing strategy, airport delivery setup, and listing optimization
- Help improve marketplace quality by identifying opportunities for hosts to boost ratings, reduce cancellations, and align with Turo’s pricing recommendations
- Track and follow up on host progress to ensure ongoing improvement in fulfillment rate, guest experience, and profitability
- Act as the voice of the host within Turo, ensuring feedback and challenges are heard and addressed
- Triage and escalate time-sensitive host issues (e.g., claims, trust & safety, or support delays) through defined protocols and service level agreements
- Communicate empathetically and effectively to strengthen host trust and long-term engagement
Skills
- Bilingual proficiency in English and French (spoken and written) — required
- Excellent communication and interpersonal skills; comfortable leading conversations by phone, Zoom, or in person
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- A natural community builder who enjoys connecting people and fostering collaboration
- Curious, empathetic, and solution-oriented approach to problem-solving
- Proficiency with Google Workspace (Docs, Sheets, Slides) and CRM tools such as Kustomer or Salesforce
- Willingness to travel occasionally for host events or market visits
- Bachelor's degree in Business, Communications, Marketing, or a related field
- 1 year of experience in customer success, community management, or operations (internships or part-time work count)
- Experience working in a startup or fast-paced environment
- Prior experience in a two-sided marketplace or peer-to-peer platform
- PMP, CPM, or other relevant professional certifications
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities
Company Overview