[Remote] Dispute Representative - BankCard

Note: The job is a remote job and is open to candidates in USA. Commerce Bank is dedicated to helping people find financial safety and success while fostering a supportive culture for its employees. The Dispute Representative - BankCard plays a crucial role in managing dispute-related functions for various card types, focusing on loss prevention and conflict resolution.

Responsibilities

• Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts
• Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line
• Report activity to card associations as needed
• Process commercial card – boutique service requirements and assist authentication for call center when needed
• Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)
• Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies
• Process stop payments in the associated systems
• Perform other duties as assigned

Skills

• Basic knowledge of the banking industry, including best practices
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Ability to research and provide solutions with the understanding of when to escalate issues
• Ability to retain information and apply knowledge to multiple situations or scenarios
• Ability to maintain a high degree of confidentiality
• Proficient with Microsoft Outlook, Word, and Excel
• Associate's degree in Business Administration or related field or equivalent combination of education and experience required
• 1+ years customer service experience required
• Banking and/or bankcard experience preferred

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Company Overview

Company H1B Sponsorship