Experienced Customer Service Representative – Specialty Mail Order Pharmacy – Work From Home Opportunity in Nevada

At arenaflex, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative in our Specialty Mail Order Pharmacy team, you'll play a vital role in providing compassionate support to patients receiving life-sustaining specialty drug therapy. If you're passionate about delivering top-notch service, working in a fast-paced environment, and making a positive impact on our customers' lives, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company dedicated to transforming the way we deliver care. Our purpose is to bring our heart to every moment of our customers' health, and we're committed to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're constantly pushing the boundaries of what's possible in healthcare.

Our Heart At Work Behaviors

At arenaflex, we believe that our employees are the heartbeat of our organization. That's why we've developed our Heart At Work Behaviors, which support our purpose and guide our actions every day. These behaviors include:

• Empathy: We put ourselves in our customers' shoes and understand their needs and concerns.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
• Innovation: We're always looking for new and better ways to do things, and we encourage creativity and experimentation.
• Accountability: We take ownership of our actions and results, and we're committed to continuous improvement.
• Integrity: We operate with transparency, honesty, and ethics in everything we do.

Job Summary

As a Customer Service Representative in our Specialty Mail Order Pharmacy team, you'll be responsible for providing exceptional support to patients receiving life-sustaining specialty drug therapy. You'll work closely with patients, insurance companies, healthcare providers, and internal teams to ensure the processing of specialty medications in a timely manner and to ensure that financial and clinical expectations are being met prior to fulfillment.

Key Responsibilities

* Provide telephone support to patients receiving life-sustaining specialty drug therapy

• Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
• Help patients with translating and entering in new or refill prescriptions into the pharmacy information system
• Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues
• Demonstrate superb communication skills to effectively interact with insurance companies, patients, and internal partners

Training and Development

* Complete a 4-week training program, which includes a PTO blackout period

• Attend training sessions from 8:00 AM - 4:30 PM PST
• Schedule post-training hours from 9:30 AM - 6:00 PM PST

Requirements

* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone

• One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
• One year of computer keyboarding experience, skills, and aptitude
• Verifiable high school diploma or equivalent

Preferred Qualifications

* Pre-existing healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology

Compensation and Benefits

* The typical pay range for this role is $17.00 - $28.45 per hour

• Enjoy a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan
• Take advantage of numerous well-being programs, education assistance, free development courses, and a CVS store discount
• Enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives, we want to hear from you! Apply online and take our online Virtual Job Tryout (Interview Platform) to learn even more about the position. Don't miss this exciting opportunity to join our Specialty Mail Order Pharmacy team and make a difference in the lives of our customers.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from qualified candidates with arrest or conviction records in accordance with all federal, state, and local laws. Apply Job! Apply for this job