Experienced Customer Service Advocate II – Delivering Exceptional Support and Building Strong Relationships with Providers and Members

Welcome to arenaflex

At arenaflex, we have been a cornerstone of the community for over seven decades, with a strong presence in the South Carolina landscape. Our commitment to delivering outstanding service to our customers has earned us an A.M. Best rating of A+ (Superior), making us the only health insurance company in South Carolina with this prestigious rating. As a leading administrator of government contracts, operator of a sophisticated data processing center, and parent company to a diverse family of subsidiaries, we offer a unique and dynamic work environment that fosters growth, innovation, and excellence.

About the Role

We are seeking an experienced Customer Service Advocate II to join our team, where you will play a vital role in handling customer service calls from providers and members. As a key member of our customer service and claims staff, you will be responsible for providing prompt, accurate, thorough, and courteous responses to all customer inquiries. If you are dedicated to delivering exceptional service, building strong relationships, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provides prompt, accurate, thorough, and courteous responses to all customer inquiries, including non-routine inquiries that require deviation from standard screens, scripts, and procedures.
• Performs research as needed to resolve inquiries and ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
• Handles situations that may require adaptation of response or extensive research, and accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries, and coordinates with other departments to resolve problems.
• Provides feedback to management regarding customer problems, questions, and needs, and maintains accurate records on complaints and/or other customer comments.
• Maintains basic knowledge of quality work instructions and company policies, and assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Assists with the training of new employees and cross-training of coworkers, and maintains all departmental productivity, quality, and timeliness standards.

Essential Qualifications

• High School Diploma or equivalent required, with a preferred Associate Degree.
• 1 year of claims processing or customer service experience, or a Bachelor's Degree in lieu of work experience.
• Excellent verbal and written communication skills, with proficient spelling, punctuation, and grammar.
• Strong human relations and organizational skills, with the ability to handle high-stress situations and maintain good judgment.
• Ability to handle confidential or sensitive information with discretion, and learn and operate multiple computer systems effectively and efficiently.
• Basic computer operating skills required, with preferred knowledge of word processing, spreadsheet, and database software.

Preferred Qualifications

• 3 years of customer service or call center experience.
• Leadership, adaptability, and patience, with a strong ability to work in a team environment.
• Experience working in a fast-paced environment, with a strong focus on customer satisfaction and relationship-building.

Career Growth Opportunities and Learning Benefits

At aren barglex, we are committed to the growth and development of our employees. As a Customer Service Advocate II, you will have access to training and development programs, as well as opportunities for advancement and career growth. Our company culture values innovation, teamwork, and excellence, and we encourage our employees to think creatively, share ideas, and collaborate with colleagues to drive success.

Work Environment and Company Culture

Our office environment is typical, with a focus on collaboration, open communication, and mutual respect. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute. As a strong supporter of our veterans, we have a long history of hiring and supporting military personnel, and we offer a range of benefits and programs to support their transition to civilian life.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $11.63 - $15.50, as well as a range of benefits, including medical, dental, vision, and 401K. Our company culture values work-life balance, and we offer a range of programs and initiatives to support the well-being and happiness of our employees.

Conclusion

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Advocate II at arenaflex, you will be part of a dynamic team that values innovation, teamwork, and excellence. Join our team and take the first step towards a rewarding and challenging career in customer service. Apply now and discover the arenaflex difference!