Experienced Customer Care Representative - REMOTE
Join arenaflex - Empowering Lives, One Call at a Time
About arenaflex...
arenaflex and our family of brands have been helping aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
At arenaflex, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.arenaflex.com.
Job Description
Customer Care Representative
Job Purpose:
To provide world-class customer service to customers, including Subscribers, Caregivers, Payers, Programs, Installers, Referral Sources, and to internal departments, while embodying the arenaflex values of compassion, quality, efficiency, and productivity.
Key Responsibilities:
* Serve as arenaflex's face to our customer base by providing superior customer service in a compassionate, thorough, quality, efficient, and productive manner.
* Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from arenaflex's subscribers and key accounts and from arenaflex's internal departments by taking full ownership of the problem until fully resolved to customer's satisfaction.
* Conduct all activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of arenaflex's service offerings.
* May provide first-line troubleshooting expertise to arenaflex's customers regarding arenaflex's equipment.
* May actively sell arenaflex services or resell arenaflex's service(s) to customers who are canceling service.
* May serve as the resource for Customer Service Support Representatives
* Additional Responsibilities (Monitoring Sites):
* Provide back-up phone support to the Call Center as requested.
Required Skills:
* High School Diploma
* A minimum of 2 years of related experience, preferably in Customer Service
* Multi-tasking and problem-solving skills
* Excellent telephone etiquette
* Demonstrated proficiency in English, clear oral and written communication skills, including appropriate grammar and spelling
* Knowledge of Windows applications, particularly Microsoft Word
* Ability to navigate through a variety of computer applications
* Ability to work in a fast-paced, changing, and challenging environment
* Attention to detail with minimum typing 40 wpm.
* Good team player
* Ability to work independently
Preferred Skills:
* Level II Certified as a Lifeline Monitoring Service monitor is a plus, but not required
* Bilingual is a plus.
Schedule Requirements:
Monday through Friday 12 pm to 8:30 pm (Eastern Time). Saturday as needed from 10 am to 4:30 pm (Eastern Time)
Benefits:
* Ongoing training and career development
* Medical, dental, life, and disability insurance plans that can be tailored to your specific needs and the needs of your family.
* Paid Holidays
* Paid Time Off
* 401K with company match
arenaflex is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.
Why Join arenaflex?
At arenaflex, we are passionate about making a positive difference in the lives of those we serve. As a Customer Care Representative, you will have the opportunity to work with a talented team of professionals who share your values and are dedicated to delivering exceptional customer service. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role, and our ongoing support and development opportunities will help you grow and advance in your career.
How to Apply:
If you are a dedicated, compassionate team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.arenaflex.com to learn more about our company and our values. You can also submit your application through our online portal.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!
Join arenaflex Today!
As a Customer Care Representative at arenaflex, you will have the opportunity to make a positive difference in the lives of our customers. If you are a dedicated, compassionate team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
What We Offer:
- Ongoing training and career development
- Medical, dental, life, and disability insurance plans
- Paid Holidays
- Paid Time Off
- 401K with company match
Why arenaflex?
At arenaflex, we are passionate about making a positive difference in the lives of those we serve. As a Customer Care Representative, you will have the opportunity to work with a talented team of professionals who share your values and are dedicated to delivering exceptional customer service.
How to Apply:
Please visit our website at www.arenaflex.com to learn more about our company and our values. You can also submit your application through our online portal.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!