Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest Network

At arenaflex, we're revolutionizing the way people, businesses, and things connect with each other. As a leading provider of technology and communications services, we're transforming the world, one connection at a time. Our human network spans the globe, working tirelessly behind the scenes to anticipate, lead, and listen. We believe that listening is where learning begins, and we strive to make an impact that moves the world forward. If you're fueled by purpose and powered by persistence, we invite you to explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences on America's fastest and most reliable network.

What You'll Be Doing

With your superior sales and customer service skills and excitement for technology, you'll be the face of arenaflex, delivering an exceptional customer experience that exceeds expectations. You'll be the go-to expert for customers, answering their questions, resolving their issues, and proactively offering our products and services to meet their needs. Your role will be multifaceted, requiring you to:

• Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service
• Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Respond to requests from customers about arenaflex products and services
• Verify service order accuracy and completeness and make corrections/changes, as needed
• Negotiate the collection of overdue bills
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Manage various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Related Bachelor's Degree or 4+ years' relevant experience

• Proven track record of meeting sales goals and delivering exceptional customer service
• Experience with arenaflex products and services
• Knowledge of industry trends and customer needs
• Strong communication and interpersonal skills

What We Offer

At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. As a Customer Sales and Service Representative, you'll enjoy:

• Competitive pay and benefits
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to help you succeed in your role

Work Environment and Culture

As a remote role, you'll work from home with occasional in-person trainings and meetings. Our culture is built on the principles of collaboration, innovation, and customer-centricity. We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a workplace that is inclusive, diverse, and empowering.

How to Apply

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. We're committed to creating a workplace that is inclusive and diverse, and we welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences. Apply Now!

Equal Employment Opportunity

We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a workplace that is inclusive, diverse, and empowering. We're committed to creating a workplace that is free from discrimination and harassment, and we welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.

Diversity and Inclusion

At arenaflex, we know that diversity makes us stronger. We're committed to creating a workplace that is inclusive, diverse, and empowering, where everyone feels valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Scheduled Weekly Hours

37.5 hours per week

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Where you'll be working In this remote role, you'll work from home with occasional in-person trainings and meetings. Apply for this job