Experienced Customer Support Associate – Veterinary Community Engagement

Join arenaflex, a rapidly growing team on a mission to revolutionize the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, empowering a community of over 17,000 veterinary hospitals that deliver care to millions of animals across all 50 states. We're a venture-backed growth stage company with a strong presence in Silicon Valley and NYC, and we're looking for exceptionally talented and passionate individuals to join our team. As a Customer Support Associate, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs.

About the Position

The Customer Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. Members of the support team work collaboratively to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role requires a proactive self-starter who thrives in a fast-paced, team environment. You'll be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

Benefits (Full Time Roles)

* 100% remote within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Work Environment and Company Culture

arenaflex is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.

Career Growth Opportunities and Learning Benefits

As a member of the arenaflex team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Collaborative and supportive team environment that encourages growth and innovation
• Opportunities to take on new challenges and responsibilities as you grow with the company
• Recognition and rewards for outstanding performance and contributions to the team

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to supporting the well-being and success of our employees.

How to Apply

If you're a motivated and customer-focused individual who is passionate about the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your relevant experience and qualifications.

Important Note

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. Apply Now! Apply for this job