Experienced Customer Service Representative - Remote Opportunity at arenaflex

Are you a customer service enthusiast looking for a dynamic and supportive work environment? Do you thrive in a fast-paced setting where no two days are the same? Look no further than arenaflex, a leading manufacturer of innovative products that prioritize quality, innovation, and customer satisfaction. At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. Our team is dedicated to fostering a culture of collaboration, creativity, and continuous improvement. We're seeking an experienced Customer Service Representative to join our remote team, where you'll have the opportunity to work with a talented group of professionals who share your passion for customer-centricity.

About arenaflex

arenaflex is a second-generation family-owned business that has been a leader in the industry for decades. We're proud of our commitment to quality, innovation, and customer satisfaction, and we're always looking for talented individuals who share our values. Our products may not be the most glamorous, but they're honest, straightforward, and hardworking – just like us.

Life at arenaflex

We're a dedicated and passionate team that strives to deliver a great value to our customers in both product and service. We treat our employees, manufacturers, and customers as our extended family and stand behind them 100%. Our full-time employees enjoy a range of benefits, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, continual education through ongoing off-site training and you-pick classes, discounts to retailers, tickets to local sporting events, and paid volunteer opportunities.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers via phone, email, or online chat to provide an outstanding experience. You'll be responsible for collecting and entering orders, fielding customer questions and concerns, and maintaining effective working relationships with internal and external organizations. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you.

Key Responsibilities

* Interact with customers via phone, email, or online chat to provide an outstanding experience

• Collect and enter orders for our products
• Field customer questions and concerns while ensuring appropriate actions are taken to develop resolutions
• Manage flow of sales orders for internal sales partners and confirm accuracy
• Maintain customer records in CRM and other business systems
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals
• Assist with various projects and other duties as needed

Competencies

* Excellent communication skills, including active listening and attention to detail

• Service-oriented, organized, and able to perform in a fast-paced environment
• Proficient in Microsoft Office Suite with the ability to learn new software
• Learns from and adapts to customer service trends based on customer communication and feedback
• Remains calm and professional in all situations
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders

Requirements

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience

• Proven customer support experience with ability to adapt/respond to different situations
• Professional, outgoing, and service-oriented
• Minimum of 2 years Customer Service experience in B2B setting
• Proficient in Microsoft Office

Preferred Qualifications

* Experience with CRM, ERP, and warehouse management systems

• Familiar with Zendesk and Asana

Work Environment

This is a remote position, and you'll have the flexibility to work from the comfort of your own home. You'll be required to have a dedicated workspace with a reliable internet connection and a computer that meets our minimum requirements.

Physical Demands

This is a largely sedentary role, and you'll be required to talk, write, and listen. Some lifting may be required during set up and tear down of trade shows, but this would require the ability to lift up to 50 pounds.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Benefits

* 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Pay

* From $20.00 per hour

Expected Hours

* 40 hours per week

Shift

* Day shift

Education

* Associate (Preferred)

Experience

* B2B Customer Service: 2 years (Required)

Work Location

* Remote If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our remote team at arenaflex and take the first step towards a rewarding career with a company that values its employees and customers. Apply Job! Apply for this job