Experienced Customer Support Representative – Insurance Industry Expertise (Fully Remote)

At arenaflex, we're revolutionizing the way insurance agents market themselves online with our cutting-edge software-as-a-service platform. As a forward-thinking organization, we're always on the lookout for talented individuals who share our passion for innovation and customer satisfaction. We're excited to announce a full-time customer support representative position that will join our growing team of experts.

About arenaflex

arenaflex is a nimble and entrepreneurial organization that thrives on creativity and collaboration. Our unique approach to customer support sets us apart from the competition, and we're looking for someone who shares our vision. As a customer support representative at arenaflex, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results.

Job Summary

We're seeking an experienced customer support representative to join our team and provide top-notch support to our customers across the United States. As a customer support representative at arenaflex, you'll be responsible for onboarding new customers, answering questions, and resolving issues related to our software platform. You'll work closely with our customers to understand their needs and provide personalized support to help them achieve their business goals.

Key Responsibilities

As a customer support representative at arenaflex, you'll be responsible for the following activities:

• Onboard new customers to our service through our defined onboarding process
• Answer questions related to arenaflex's offerings and service
• Provide customer support via Zoom, phone, email, and online chat
• Respond promptly to customer inquiries
• Resolve problems by clarifying the customer's issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
• Direct requests and unresolved issues to the designated resource, ensuring the customer need is resolved
• Manage and update the knowledge base and related customer support documents

Key Competencies and Abilities

To succeed in this role, you'll need to possess the following key competencies and abilities:

• Great interpersonal skills - you love working with people
• Excellent communication skills - verbal, written, and listening
• Comfortable with the basics of internet technology and small business online marketing
• Knowledge of insurance and financial services is a plus but not required
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Customer service oriented
• Stress tolerant (don't worry, 99% of our customers are really nice)
• Ability to thrive in a remote work environment, being self-motivated and organized

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere in the United States, as long as you're based in one of the following states:

• Washington
• California
• Utah
• Iowa
• New Jersey
• North Carolina
• Florida

You'll be part of a dynamic and inclusive work environment that values diversity and promotes collaboration. Our team is passionate about delivering exceptional results, and we're looking for someone who shares our enthusiasm.

Benefits and Perks

As a full-time employee at arenaflex, you'll enjoy the following benefits and perks:

• Generous Health, Dental, Disability, and Vision Insurance
• 401k plan
• General hours are 9 am - 5 pm Eastern Time Monday - Friday (note that you can be located in any US time zone as long as you can work those hours)
• Inclusive work environment that values diversity

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we'd love to hear from you. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity and promotes collaboration. Apply for this job