Experienced Client Customer Service Support Representative – Remote Opportunity at arenaflex
At arenaflex, we're dedicated to improving health and improving lives. Our Revenue Cycle Management Division is a dynamic team that's passionate about delivering exceptional customer experiences. If you're a motivated and customer-centric individual who thrives in a fast-paced environment, we invite you to join our team as a Client Customer Service Support Representative!
About arenaflex
arenaflex is a leading healthcare company that's committed to innovation and excellence. Our team of dedicated professionals is driven by a shared purpose: to improve the lives of our clients, patients, and communities. With a strong focus on customer service, we strive to create a world-class experience for everyone we interact with.
Job Description
As a Client Customer Service Support Representative at arenaflex, you'll play a critical role in ensuring that our clients receive exceptional support and service. You'll work closely with physician offices, hospital laboratories, patients, and internal customers to resolve issues, provide product education, and ensure a seamless customer experience. Your passion for customer service, combined with your ability to work independently and manage multiple priorities, will make you an invaluable asset to our team.
Responsibilities
* Follow approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
- Continuously evaluate current policies and SOPs, and provide recommendations for process improvements
- Handle sensitive information in a confidential manner
- Read and understand explanation of benefits or correspondence
- Document all activity made to a claim
- Communicate via telephone with physicians, insurance companies, and patients
- Utilize tools to verify eligibility, claim status, and/or to obtain better billing information
Requirements
* High School Diploma or equivalent
- REMOTE WORK:
+ Dedicated work-from-home space + Ability to manage time and tasks independently while maintaining productivity + Previous medical and/or call center experience a plus
Technical Requirements
* Internet download speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port.
Why Join arenaflex as a Client Customer Service Support Representative?
* Work from home opportunity!
- Generous paid time off!
- Medical, Vision, and Dental Insurance Options!
- Flexible Spending Accounts!
- 401(k) and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
Pay Range and Benefits
The pay range for this position is $15.25 - $21.00. arenaflex offers a comprehensive benefits package, including:
- Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.
- For more detailed information, please click here.
Schedule and Application Window
* Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST
- Application window closes 8/3/2024.
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer: As an EOE/AA employer, arenaflex strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement Apply Job! Apply for this job