Experienced Customer Service Representative – Veterans Support at arenaflex
Join arenaflex in making a difference in the lives of Veterans and their families
At arenaflex, we are passionate about delivering exceptional customer service and creating a positive experience for our clients. As a Customer Service Representative on our team, you will play a vital role in supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs. If you have a strong desire to help others, excellent communication skills, and a passion for working with diverse populations, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of customer service solutions to federal government clients. Our team is dedicated to delivering high-quality service and support to our clients, and we are committed to creating a positive and inclusive work environment. We are proud to be an equal opportunity employer and are committed to recruiting, hiring, and promoting qualified people of all backgrounds.
The Role
As a Customer Service Representative at arenaflex, you will be responsible for providing front-line operational support to the Veterans Experience Office's premier Contact Center. You will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls will come from a wide variety of individuals, including Veterans and their family members and/or representatives.
Key Responsibilities:
* Understand and explain Department of Veterans Affairs (VA) services or procedures
- Ask clarifying questions to identify complex or vague requests for VA services and information
- Accurately record details of calls and other service requests in an expected time frame
- Select appropriate VA services to meet the specific needs of customers
- Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
- Utilize a multi-screen computer system, including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
Qualifications and Requirements:
* Six months of work experience in customer service and call center environment
- Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Ability to work under pressure, including calm and effective dealing with escalating or difficult calls
- Capability to "think on your feet" to offer additional solutions to problems
- Detail-oriented with strong organizational and time-management skills
- Excellent verbal, interpersonal, and written communication skills
- Familiarity with the military and veteran community programs is a plus
- U.S. Military Veteran or Veteran family members receive additional consideration
- Must be a U.S. Citizen or a Green Card Holder
- Proof of eligibility to work in the United States
arenaflex Perks:
* Health and Dental Insurance - Employee Premiums 100% paid by arenaflex!
- Group Life insurance - Employee Premiums 100% paid by arenaflex!
- Short-term Disability - Employee Premiums 100% paid by arenaflex!
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k)!
Why Join arenaflex?
* Opportunity to make a difference in the lives of Veterans and their families
- Collaborative and inclusive work environment
- Comprehensive benefits package, including health, dental, and life insurance
- Generous vacation and sick leave
- 11 Paid Federal Holidays
- 401(k) plan
- Professional development opportunities
- Flexible work arrangements, including remote work options
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.
Reasonable Accommodation
arenaflex is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
E-Verify Program
arenaflex participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
How to Apply
If you are passionate about delivering exceptional customer service and making a difference in the lives of Veterans and their families, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Job! Apply for this job