Experienced Full Stack Customer Service Representative – Remote Call Center

Join arenaflex, a pioneering company dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, arenaflex has been a beacon of hope for those who have suffered or lost loved ones due to negligence. Our mission is to empower individuals with knowledge and support, and we're seeking a talented and compassionate Customer Service Representative to join our team.

About arenaflex

arenaflex is a dynamic and innovative organization that prides itself on its commitment to customer satisfaction and excellence. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be at the forefront of our customer engagement efforts, providing exceptional support and guidance to individuals who have been affected by harm caused by certain products or medications.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Connecting with individuals who have expressed interest in potentially qualifying for compensation through our automated dialer system
• Handling a high volume of calls, with the potential to speak with 40-50 callers per day, of which 1-5 may qualify for compensation
• Multitasking and juggling multiple windows while listening to and answering questions from callers
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Accurately utilizing phone software (VICI) and Proprietary Customer Relationship Database (CRM) and following scripts as needed
• Participating in training and other learning opportunities to expand knowledge of the position
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Self-troubleshooting and problem-solving basic IT issues

Requirements

To succeed in this role, you'll need:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive spirit – we work as a team, but pay for performance!
• A willingness to work 40+ hours per week

Essential Qualifications

* Must reside in the State of Florida or New Jersey

• Must have a quiet, distraction-free workspace
• A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:

+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU

• High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
• A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) (average price: $20-$30)
• Strong background in call-center environment and sales-focused experience
• 2+ years of phone sales/customer service experience

Preferred Qualifications

* Experience with VICI and CRM software

• Familiarity with arenaflex's products and services
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities

What We Offer

As a valued member of the arenaflex team, you'll enjoy:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period
• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• A competitive compensation package, including commissions and bonuses

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be part of a dynamic team that is dedicated to delivering exceptional customer service and support.

Hours of Operation

A full-time schedule of 40 hours per week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job