[Remote] Broker Performance & Insights Analyst

Note: The job is a remote job and is open to candidates in USA. Fetch is a high-growth company dedicated to improving pet health and wellness through comprehensive insurance coverage. The Broker Performance & Insights Analyst will bridge business and technical conversations, translating complex discussions into actionable documentation while collaborating with various teams to drive meaningful results.

Responsibilities

• Partner with Account Managers and client stakeholders during sales and discovery meetings to capture, clarify, and document client objectives, operational workflows, and reporting needs
• Develop and maintain business requirements documentation (BRDs) that accurately reflect customer and internal business owner expectations
• Understand and articulate how different insurance business models (e.g., direct-to-consumer, brokered, MGA, or carrier relationships) impact system setup, data flow, and reporting
• Collaborate with Underwriting, Claims, and Policy Administration teams to align technology and business processes
• Analyze client data requirements, reporting structures, and compliance considerations to ensure business and regulatory needs are met
• Serve as a liaison between business and technical teams, ensuring clarity, alignment, and accurate interpretation of business requirements
• Facilitate communication and follow-up actions after client and internal meetings, driving accountability and completion of next steps
• Support continuous improvement by identifying process efficiencies, data quality enhancements, and better alignment between business operations and system capabilities

Skills

• Bachelor's degree in Business Administration, Insurance, Information Systems, or a related field (or equivalent work experience)
• 5+ years of experience as a Business Analyst within the insurance industry, ideally supporting sales, operations, or technology transformation initiatives
• Strong understanding of insurance processes such as quoting, underwriting, policy issuance, billing, and claims
• Demonstrated experience defining and documenting business requirements for insurance systems (e.g., policy administration, CRM, or data analytics platforms)
• Exceptional communication and interpersonal skills — able to confidently engage with business executives, clients, and technical staff
• Solid analytical and problem-solving abilities, with attention to detail and accuracy
• Proficiency with documentation and project management tools such as Jira, Confluence, Visio, or Microsoft Office Suite
• Technical acumen to understand how business requirements translate to system functionality — without needing to write or code the solution
• Experience working with brokers, agents, or within the employee benefits ecosystem
• Background in insurance, fintech, or HR technology is a plus

Benefits

• Comprehensive Medical, dental, and vision plan for you and your family
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
• Highly competitive 401(k) matching
• Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
• Paid company (9) holidays, including (1) floating holiday
• Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
• Educational Assistance Program
• Fetch Discount Perks Program
• Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
• NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
• Employee Referral Incentive
• Tuition Assistance
• Commuter Benefits
• Employee Assistance Program (EAP)

Company Overview

• Fetch Pet Insurance is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life. It was founded in 2003, and is headquartered in New York, New York, US, with a workforce of 201-500 employees. Its website is https://www.fetchpet.com/.

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