Experienced Customer Service Representative - Remote

Join arenaflex, a dynamic and innovative company that values its employees as an extended family, and strives to deliver exceptional customer experiences in the industry. Are you a customer service professional with a passion for delivering outstanding experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative. As a key member of our team, you will play a vital role in providing timely and precise communication to our customers, resolving issues, and facilitating order transactions.

About arenaflex

arenaflex is a second-generation family-owned business that manufactures and sells a wide range of products, including gloves and suspenders. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our team is dedicated to providing a great value to our customers in both product and service. We believe in treating our employees, manufacturers, and customers as our extended family and stand behind them 100%.

Key Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Interacting with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication.
• Collecting and entering orders for our products.
• Fields customer questions and concerns while ensuring appropriate actions are taken to develop resolutions.
• Manages flow of sales orders for internal sales partners and confirms accuracy.
• Maintains customer records in CRM and other business systems.
• Establishes and maintains effective working relationships with internal and external organizations, groups, team members, and individuals.
• Assists with various projects and other duties as needed.

Competencies

To succeed in this role, you will need to possess the following competencies:

• Excellent communication skills, including active listening with attention to detail.
• Service-oriented, organized, and able to perform in a fast-paced environment.
• Proficient in Microsoft Office Suite with the ability to learn new software.
• Learns from and adapts to customer service trends based on customer communication and feedback.
• Remains calm and professional in all situations.
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role, and the employee will be required to talk, write, and listen.
• Some lifting could be required during set up and tear down of trade shows, this would require the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from 2-year college or technical school; or equivalent combination of education and experience.

• Proven customer support experience with ability to adapt/respond to different situations.
• Professional, outgoing, and service-oriented.
• Minimum of 2 years Customer Service experience in B2B setting.
• Proficient in Microsoft Office.

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems.

• Familiar with Zendesk and Asana.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Experience Level

* 2 years

Shift

* Day shift

Weekly Day Range

* Monday to Friday

Work Setting

* Office

• Remote

Education

* Associate (Preferred)

Experience

* B2B Customer Service: 2 years (Required)

Work Location

* Remote

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we look forward to reviewing your qualifications. Apply Job! Apply for this job