Experienced Customer Service Representative III – Healthcare Technologies Support
At arenaflex, we're on a mission to revolutionize the way healthcare technologies are delivered, and we're looking for a talented Customer Service Representative III to join our team. As a key member of our customer support team, you'll play a critical role in providing exceptional support to patients and families navigating the complexities of heart scan scheduling. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative healthcare technologies, dedicated to empowering patients and families to take control of their health. Our cutting-edge solutions are designed to make a meaningful difference in people's lives, and we're committed to delivering exceptional support to those who need it most. As a Customer Service Representative III, you'll be part of a talented team that's passionate about making a positive impact in the healthcare industry.
Job Summary
We're seeking an experienced Customer Service Representative III to provide critical support to patients and families navigating the complexities of heart scan scheduling. As a key member of our customer support team, you'll be responsible for handling a high volume of inbound and outbound calls, providing answers, insights, instructions, and assistance to patients and families. You'll work closely with our team to identify patient needs, schedule appointments, modify or cancel existing appointments, resolve complaints, and provide solutions.
Essential Responsibilities
* Handle a large volume of inbound and outbound calls in a timely manner, providing exceptional support to patients and families.
- Follow communication scripts and use knowledge of arenaflex's products and services to go off-script when necessary.
- Identify patient needs, learn and utilize Caption platform for scheduling appointments, schedule new appointments, modify/cancel existing appointments, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups.
- Recommend improvements for systems and processes to boost organizational efficiency.
- Memorize scripts for Caption Care services and refer to them during calls.
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
- Meet daily qualitative and quantitative targets for call volume and achieve all objectives for service, productivity, and quality.
- Create and maintain a record of daily problems and remedial actions taken, using call-center database.
- Leverage data and insights gathered by the call center to recommend and influence process improvements.
Required Skills/Abilities
* Strong active listening and verbal communication skills.
- Proficiency in problem-solving.
- Expertise in conflict resolution.
- Ability to multitask and manage time effectively.
- Proficient with Microsoft 365 or similar software.
Nice to Have Skills
* Leverage data and insights gathered by the call center to recommend and influence process improvements.
Education and Experience
* High school degree or equivalent.
- 3-5 years' experience working in a call center or customer support role.
Physical Requirements
* Prolonged periods of sitting at a desk and working on a computer.
Work Environment and Culture
* 100% remote work arrangement from anywhere in the Continental US, with EST preferred.
- Flexible scheduling to accommodate your needs.
- Collaborative and supportive team environment.
- Opportunities for growth and development in a dynamic and innovative company.
Compensation and Benefits
* Competitive hourly rate: $22.00 - $23.00 per hour.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you! Apply now to join our team as a Customer Service Representative III and be part of a dynamic and innovative company that's making a meaningful difference in the healthcare industry. Apply Job!
About arenaflex
arenaflex is an IT staffing firm with access to a wide variety of jobs at various clients across the country. We operate with the consultant's best interests in mind and align them with roles that match their skills, aspirations, and interests. arenaflex values our relationships with consultants, therefore, we will stay in touch throughout the duration of the contract to ensure the job is going well and that the role meets their career development needs. Apply for this job