IT Technician I
Lake Superior Consulting is seeking an IT Technician I to join our team. This is an entry level position focused on end-user troubleshooting, PC support, and basic networking.
Responsibilities
- Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel within published SLA guidelines
- Record events, problems, and their resolution within published SLA guidelines
- Follow-up and update customer status and information daily
- Other duties as assigned
Skills
- Must work well in a group as well as alone and unsupervised
- Attention to detail and good time management is required to keep up with a high volume of support requests
- Must possess excellent verbal and written communication skills to effectively communicate with end users and department members
- A clean driving record is required
- Desire to obtain experience in an internal and customer facing IT and engineering related company
- Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams, and desktop firewalls
- Experience with Dell desktops and laptops
- Industry certifications, associate degree, and/or bachelor's degree
Benefits
- Medical, Dental, Vision Insurance
- Flexible work options
- 401K/Profit Sharing (6% company match)
- Company paid life, AD&D, and short/long term disability
- Paid time off (PTO)
- Paid holidays (twelve per year)
- Tuition reimbursement
Company Overview