[Remote] Bilingual English and Japanese Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a leading health care company dedicated to simplifying the health care experience and creating healthier communities. They are seeking a Bilingual Customer Service Representative to handle inquiries related to billing, eligibility, benefits, claims, appeals, and grievances, ensuring quality customer service for both internal and external customers.
Responsibilities
- Ensures quality customer service for internal and external customers
- Responds to incoming customer service requests, both verbal and written (calls, emails, chats)
- Places outgoing phone calls to complete follow - up on customer service requests as necessary
- Identifies and assesses customers' needs quickly and accurately
- Solves problems systematically, using sound business judgment
- Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
- Monitors delegated customer service issues to ensure timely and accurate resolution
- Applies appropriate communication techniques when responding to customers, particularly in stressful situations
- Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures
- Addresses special (ad - hoc) projects as appropriate
Skills
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of customer service experience with analyzing and solving customer problems
- 1+ years of experience with Windows personal computer applications which includes the ability to learn new and complex computer system applications
- Bilingual fluency in English and Japanese
- Must be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs
- 2+ years of customer service experience in a call center environment
- Experience in the healthcare industry
Benefits
- 12 weeks of paid training
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview