[Remote] Work from Home Inbound Customer Service (State of Iowa)
Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is seeking a Work from Home Inbound Customer Service Representative. The role involves maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, and answering customer questions while working from home.
Responsibilities
- Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions
Skills
- Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
- High level of computer knowledge required to navigate through multiple systems and enter information using keyboard including function keys while speaking with customers on the phone
- A PC or Laptop with Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
- Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
- 8GB RAM or installed memory
- 10GB of Free Hard Disk Space
- Dedicated High Speed Internet with Internet Download Speed: 10.0 MBPS and Internet Upload Speed: 5.0 MBPS
- Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Keyboard: Function Keys (F-Keys)
- Wired USB Headset
- Training Requirements: 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)
Benefits
- Paid training
- Employee discounts up to 50%
- Booster Discount Certificates that allow employees to purchase company products for free
Company Overview