Capacity Management Analyst I - HSO AMB CAPACITY MGMT & ACCESS - MSH - Full-Time M-F 9AM-5PM (Hybrid)
Mount Sinai Morningside is one of the largest academic medical systems in the New York metro area, and they are seeking a Capacity Management Analyst I to implement and support advanced scheduling throughout the Ambulatory enterprise. The role involves being a subject matter expert in Epic Cadence and providing outstanding client service to improve patient care through optimized scheduling solutions.
Responsibilities
- Build, test, and implement decision support across various decision support for specialties across Ambulatory. Maintain decision support system for accuracy of scheduling by Access Centers
- Intimate knowledge of Epic Cadence and advanced scheduling methodology
- Pro-actively assist with escalated operational management and client issues. Be a resource for all stakeholders to address internal and external client needs or concerns. Resolve operational/administrative inquiries for Access Centers and Ambulatory clients
- Provide consultative services to clients regarding desired outcomes and offer recommendations / solutions to Cadence related scheduling concerns, including decision support system and / or template management
- Provide consultative services to Digital and Technology Partners on tickets regarding template change requests from operational clients
- Provide go-live and roll-out support collaborating with Access Centers, Ambulatory and DTP. Support users on new Epic applications, modules, and functionality
- Analyze multiple data streams to improve the delivery of coordinated scheduling. Identify areas of improvement to increase scheduler accuracy and efficiency
- Assess impact of day-to-day change requests on centralized templates and decision trees, testing all change requests through different Epic environments in coordination with DTP to ensure process standards
- Implement and innovate processes which drive accuracy operational efficiency to provide highest level of client service
- Successful completion of all Advanced Scheduling assigned tasks and projects in timely manner
- Track and trend performance data. Quickly identify trends to resolve issues prior to causing a disruption in service delivery
- Increase throughput and efficiency of ambulatory scheduling with a focus on Access Centers
- Frequent engagement with Capacity Management leadership as an access and scheduling optimization Subject Matter Expert
Skills
- Bachelor's degree preferred (or High School Degree with equivalent knowledge, skills, experience)
- 1-2 years healthcare experience in outpatient setting, including experience in healthcare operations, medical office administration, and/or with healthcare information systems
- Epic knowledge (Cadence, Prelude, etc.)
- Microsoft Office knowledge (Outlook, Word, Excel, Visio preferred)
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