Product Manager, Internal Tools

The Opportunity As a Product Manager, Internal Tools at Pearl Health, you’ll own the systems and workflows that power our core business operations. From onboarding customers and managing provider rosters to processing payments and publishing statements, you’ll build the tools that keep Pearl running smoothly — especially when precision and scale matter most. Your work will enable teams across Sales, Customer Success, Finance, and Operations to work more efficiently and confidently, while laying the groundwork for scalable, automated systems that support Pearl’s next stage of growth. This is a high-impact role for a systems thinker who thrives on solving complex problems, translating business logic into technical solutions, and turning manual processes into elegant, reliable tools. Who We Are Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes. Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.

What You'll Do

You’ll define, build, and scale the internal systems that support Pearl’s business operations — balancing near-term needs with long-term vision. You’ll be the connective tissue between Engineering and business stakeholders, ensuring the right tools are built, adopted, and continually improved.

• Own the roadmap for Pearl’s internal tools and systems, from short-term priorities to long-term vision.
• Design and optimize workflows for onboarding, customer configuration, payment processing, and provider management.
• Improve critical processes like payment tracking, statement publishing, and reconciliation — ensuring reliability, compliance, and auditability.
• Partner closely with Sales, Customer Success, Finance, and Operations to understand their workflows and translate them into scalable systems.
• Lead discovery, prioritize tradeoffs, and align stakeholders around high-impact opportunities for automation and self-service.
• Drive delivery with Engineering by synthesizing requirements, managing sprint priorities, and ensuring timely, high-quality releases.
• Act as a translator between technical and non-technical teams, making complex operational logic clear and actionable.
• Continuously identify and implement ways to move from manual, error-prone processes to automated, scalable solutions.

What You’ll Bring You are an experienced product manager who’s passionate about building systems that make businesses run more efficiently. You’re comfortable in fast-moving environments, adept at connecting the dots across teams, and energized by complexity. Must-haves:

• 3–5+ years of experience in software product management with a proven track record of shipping impactful products.
• Experience building internal tools for operationally or financially critical workflows.
• Strong technical acumen, including the ability to reason through data models, integrations, and system dependencies.
• Proven ability to manage ambiguity and prioritize effectively in a dynamic, high-growth environment.
• Experience working closely with cross-functional teams (Sales, Customer Success, Finance, Operations) to define and deliver impactful solutions.
• Strong product execution skills, from discovery through delivery and iteration.
• Excellent communication and stakeholder management skills — able to simplify complex problems for diverse audiences.
• Bachelor’s degree or equivalent work experience.

Nice-to-haves:

• Experience working in early-stage startups or rapidly scaling environments.
• Background in healthcare or fintech.
• Familiarity with Salesforce, HubSpot, or other enterprise systems.
• Passion for improving the lives of primary care physicians and modernizing healthcare infrastructure.

Our Values Collaborate to Innovate: The best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn from one another. By embracing diverse perspectives, we create breakthrough solutions that advance healthcare. ️ Trust Through Transparency: Integrity and openness guide everything we do—from building products to fostering relationships. We prioritize transparency so that everyone, from clinicians to colleagues, can make informed decisions. ❤️ Serious Impact, Big Heart: We work hard to empower proactive, patient-centered care and celebrate every step forward. Humor and positivity fuel our creativity and remind us to appreciate the journey as much as the outcome. We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.

What We Offer

• Base Salary Range: $140,000 – $165,000 per year
• Additional Compensation: Eligible for an annual discretionary performance bonus and equity options.
• Benefits: Pearl offers a competitive benefits package - more info can be found on our careers page

Final compensation for this role will be determined by various factors, including relevant experience, skills, labor market conditions, and location. Agency Submissions We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired. The Interview Process While steps may vary by role, you can typically expect:

• Recruiter Screen: Introductory conversation to discuss your background and motivations.
• Hiring Manager Interview: A deeper-dive conversation about your product experience and approach.
• Panel Interview: Two interviews with key stakeholders of the position.
• Case Presentation: A practical exercise to explore your problem-solving and product-thinking skills.
• Executive Interview: A final conversation with one of our leaders.

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