Call Center Nurse RN - Part Time - Remote
About the position Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Call Center Nurse RN is responsible for providing comprehensive clinical services to our customers located throughout the U.S. and may require multiple licenses to practice across various states. Services provided to our customers include but are not limited to the following telephonic services: clinical triage, transitions of care, medication adherence and reconciliation, management of gaps in care, and other care extension services. The Call Center Nurse assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The Call Center Nurse is the primary point of contact for multiple disciplines. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and satisfied customers, meeting or exceeding quality measures, producing consistent and high-quality work, and collaboration with other care team members. The Call Center Nurse is an experience nurse, able to perform tasks independently and once trained, without guidance. This person can provide education to patients, deploying best practices and standard workflow in their daily activities with the ability to apply their expertise across the various areas of responsibility, understanding how their interactions with patients affect customer satisfaction and can make recommendations to improve processes.
Responsibilities
- Provide remote telephonic nursing support to patients, caregivers, and healthcare providers
- Assess and triage patient calls to determine urgency of medical needs
- Offer medical advice, guidance, and education to patients and caregivers regarding treatment plans, medication management, and self-care techniques
- Collaborate with healthcare professionals to coordinate patient care and follow-up
- Document patient interactions, assessments, and recommendations accurately and timely in electronic health records systems
- Adhere to established protocols, guidelines, and best practices for telephonic nursing
- Maintain patient confidentiality and privacy in accordance with HIPPA regulations
- Participate in ongoing training and professional development activities to stay updated on medical advancements and best practices in telehealth
- Contribute to quality improvement initiatives to enhance the delivery of telephonic nursing services
- Provide exceptional customer service and support to ensure a positive experience for patients and clients
- Ability to adapt nursing interventions and care plans to meet the individualized needs and preferences of diverse patients across the continuum of care
- Demonstrates the ability to meet deadlines independently and efficiently, requiring minimal to no supervision
- Actively engage in collaborative efforts within nursing team to ensure seamless communication, shared knowledge, and coordinated patient care delivery
- Utilizes extensive expertise in chronic illnesses and medication management to effectively treat diseases
- Works with supervisors to solve more complex problems
Requirements
- Registered Nurse (RN) with a current, active, and unrestricted RN License in PA (state specific or compact)
- 3+ years of clinical nursing experience
- Experience with electronic medical records system(s)
- Proven proficiency using MS Office Suite (i.e. Teams, Outlook, Word, Excel)
- Ability to work PT hours (7:30am - 6PM EST) on either Monday and Friday OR Wednesday and Thursday
Nice-to-haves
- Telehealth nursing experience
- Experience with Cerner
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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