Technical Support Engineer
Cohesity is a leader in AI-powered data security and management, dedicated to helping organizations defend against cybersecurity threats. The Technical Support Engineer role involves providing timely resolution to technical issues for customers, collaborating with engineering teams, and ensuring high-quality customer support.
Responsibilities
- Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
- Use available tools to investigate and troubleshoot technical issues
- Record customer interactions, including investigation, troubleshooting, and the resolution of issues
- Work closely with Cohesity engineering and account management teams
- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
- Provide the best experience possible for Cohesity customers
- Manage workload to ensure that all customer issues are resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
- Develop knowledge base article
Skills
- Degree in Computer Science, Information Systems or related field & graduating in 2026
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making
- Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly
- Operating Systems Knowledge – Familiarity with Windows, macOS, Linux
- Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches
- Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python
Benefits
- Health and wellness benefits
- Vacation
- Paid holidays and refresh days
- 401(k) retirement plan
- Life and disability insurance coverages
- Other benefits the Company may offer from time to time
Company Overview