[Remote] Customer Success Specialist

Note: The job is a remote job and is open to candidates in USA. Castle Connolly, a subsidiary of Everyday Health Group, is seeking a Customer Success Specialist to join their Account Management team. The role involves providing outstanding customer service, maximizing revenue through cross-selling and upselling, and collaborating with sales representatives to optimize team performance.

Responsibilities

• Manage active existing physician and physician practice accounts on a day-to-day basis
• Secure account renewals for existing business and upsell additional products and new opportunities
• Onboard and ensure prompt setup of new accounts
• Utilize CRM tools for record keeping and account information sharing
• Collaborate with other departments including research, marketing, editorial, social and ad operations
• Oversee partner operations including invoicing, renewal agreements, and other duties as assigned
• Demonstrates highest level of organizational skills and is detail oriented
• Ability to balance simultaneous projects, evaluate workload, and prioritize tasks based on impact
• Demonstrates a sense of urgency to attain and exceed desired results
• Displays excellent troubleshooting and creative problem-solving skills
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Ability to respond and react in a timely manner to requests from peers and external customers
• Clearly communicate & set expectations, while taking ownership of deliverables and meeting deadlines
• Other core competencies will be defined by your direct manager

Skills

• 1-3 years of sales account management experience, ideally with previous exposure to the healthcare industry and/or healthcare providers
• Organizational skills with ability to manage multiple projects and deadlines simultaneously
• Detail-oriented with the ability to follow through on commitments and deliverables
• Professionalism, responsiveness, and a customer-first attitude in all interactions
• Strong problem-solving and troubleshooting abilities; proactive and solution-focused mindset
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment
• Excellent written and verbal skills
• Experience with sales teams, sales partners, or b2b customers
• Experience with PowerPoint, Excel & email marketing platforms
• Bachelor's degree
• Experience with CRM systems, Salesforce is preferred

Benefits

• Comprehensive medical, dental and vision coverage
• Life and disability benefits
• Flexible Spending Accounts (FSAs)
• 401(k) with company match
• Employee Stock Purchase Plan
• Flexible Time Off
• Volunteer Time Off
• Paid holidays
• Family building and caregiving support
• Generous Family Care and Parental leave
• Fitness Reimbursement
• Access to wellness programs

Company Overview