Customer Service Specialist: 2nd Shift (Hybrid Work Schedule)
Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts. They are seeking a Customer Solution Specialist to assist with customer interactions, pricing, quote generation, and parts identification while delivering exceptional customer service and upholding high-quality standards.
Responsibilities
- Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
- Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs
Skills
- At least 1 year of experience in a face to face or over the phone customer service role
- Stellar organizational skills
- Multi-tasking skills
- Computer skills
- Excitement about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor
- Knowledge of MS Office
- Quality, high speed internet connection at home
- Genuine positive, outgoing, team spirited personality
- All-star communicator proficient in English (both written and verbal)
- Ability to work a schedule of M-F 12:30 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
- Availability for the first 3 weeks of training with a schedule of M-F 10:00 AM - 7:00 PM (EST)
- Bilingual (English and another language)
Benefits
- Quarterly profit-sharing bonus
- Hybrid work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401(k) with match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
Company Overview