Field Training Coordinator (FTC)- Region 11 Annapolis
CVS Health is a leading health solutions company dedicated to transforming healthcare. The Field Training Coordinator plays a crucial role in managing training programs for colleagues, ensuring effective training delivery and engagement while building relationships with key stakeholders.
Responsibilities
- Conduct virtual & live classroom training for select programs as needed – NCO,TTC and ASHP
- Manages trainees through the LearnRx training program to ensure completion within the expected timeline
- Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
- Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
- Schedule new hires in the SDS as defined within the training program's structure
- Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
- Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
- Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
- Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
- Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors
- Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
- Leads monthly "State of the District" Meeting with RX DLs to provide training updates
- Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
- Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary
Skills
- 1+ years' experience in a customer service, training delivery or relevant work experience
- Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire
- Licensed/Registered Technician within the state of hire
- Highschool diploma or equivalent required
- Training Certificate or Licenses
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company Overview