[Remote] Content Specialist

Note: The job is a remote job and is open to candidates in USA. Dentsu is a global growth and transformation partner, and they are seeking a Social Media Content Specialist to join their ICUC team. This role involves moderating social media interactions, crafting engaging content, and ensuring online communities align with client guidelines.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice
• Writing thoughtful, engaging content to spark conversations and drive engagement
• Ensuring online communities are safe, respectful, and aligned with client guidelines
• Escalating issues, insights, or trends to the internal team when needed
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience

Skills

• Demonstrated, high-level proficiency in English with strong cultural awareness
• Exceptionally strong written communication skills (spelling, grammar, clarity) in English
• You live in the USA and are legally allowed to work here
• You're open and available to work two of the three shifts, any day - including weekends
• You've got professional experience managing social platforms, specifically moderating and engaging
• You know how to write for brands and can adapt your tone for different audiences
• You know your way around and the ins and outs of all the major social platforms
• You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged
• You're organized, reliable, and have excellent customer service instincts
• You have fast, reliable, high-speed internet (50 Mbps download/10 Mbps upload) with no data restrictions
• You also have an active Facebook account

Benefits

• 100% remote from day one - and always will be.
• Be part of a creative, supportive, and fast-moving team.
• Work with exciting global brands.
• Be a part of a culture that values real people.

Company Overview