Experienced Customer Experience Transformation Consultant – Elevating Customer Engagement Strategies and Pre-Sales Efforts

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're committed to delivering cutting-edge solutions that drive meaningful and sustainable growth for our clients. With a global presence and a team of over 410,000 passionate and inspired individuals, we're proud to be a force for good in supporting our communities, clients, and the environment.

About arenaflex

arenaflex is a digital business services company that's dedicated to helping the world's best brands streamline their business in innovative and sustainable ways. Our global scale and local presence enable us to provide tailored solutions that meet the unique needs of our clients. We're passionate about creating a workplace that's vibrant, inclusive, and conducive to happiness and a healthy work-life balance.

Benefits of Working with arenaflex

As an arenaflex employee, you can expect a range of benefits that will support your personal and professional growth. These include:

• Paid Training to help you develop new skills and expertise
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being
• Opportunities for career development and professional growth
• A vibrant, inclusive work environment that fosters innovation and collaboration
• Flexibility with remote work options to balance your work and personal life

Job Purpose

arenaflex is seeking an innovative and insightful Customer Experience Consultant to elevate both our customer engagement strategies and pre-sales efforts. In this role, you will support the delivery of pivotal pre-sales initiatives, including targeted assessments, process analysis & benchmarking, customer journey mapping, mystery shopping, and other tools that provide critical insights and solutions recommendations. Your expertise will help us highlight key arenaflex services and capabilities, elevate existing proposals, and capture client attention.

Responsibilities

As a Customer Experience Transformation Consultant, your responsibilities will include:

• Collaborating with the sales and marketing teams to provide pre-sales support, including solution demonstrations and proposal preparations
• Leading/designing specialized assessments to surface pain-points and opportunities within the prospects' targeted process, function, or customer journey
• Conducting detailed customer journey mapping to identify key touchpoints and opportunities for improvement, and providing recommendations across people, process, and technology
• Designing and executing CX/Mystery shopping initiatives to assess and improve the customer experience
• Analyzing customer feedback, generating insights, and recommending improvements or innovations based on arenaflex's service and product offerings
• Working closely with cross-functional teams to benchmark existing client/prospect practices, customer experience strategies, and operating models, and providing insights and opportunities for improvement
• Leading workshops and co-innovation sessions with clients and prospects to surface opportunities for improvement and recommended actions aligned to targeted business objectives
• Assisting in the creation and development of a transformation/solutions narrative for targeted clients and prospects
• Delivering client-facing consulting engagements/assessments independently
• Assisting in achieving regional and global departmental targets related to benefit realization

Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree in Business Administration, Marketing, Communication, or a related field
• A minimum of 7 years of experience in customer experience management, process improvement, consulting, including roles focused on customer journey mapping and pre-sales support
• Strong analytical skills with proficiency in data analysis tools
• Demonstrated ability to effectively manage projects and lead cross-functional teams
• Excellent communication, interpersonal, and presentation skills
• Experience in designing and implementing tailored customer experience and pre-sales strategies

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Certification in Customer Experience (CCXP) or related field
• Experience with sales enablement tools and methodologies
• Bilingual abilities are highly advantageous

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's vibrant, inclusive, and conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're proud to be an Equal Opportunity Employer and are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

How to Apply

If you're passionate about customer experience and pre-sales efforts, and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and is committed to creating a workplace that's inclusive and diverse. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job