Experienced Customer Service Representative – Work from Home Opportunity at arenaflex
At arenaflex, we're revolutionizing the way businesses interact with their customers by harnessing the power of digital transformation. As a leading digital transformation company, we've spent over 35 years helping customers across various industries achieve greater agility through transformed and automated customer experiences. We're now seeking an exceptional Customer Service Representative to join our team and help deliver exceptional service and solutions to our customers through inbound calls in a high-energy environment.
About arenaflex
arenaflex is a digital transformation company that rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. Our team is passionate about helping businesses achieve greater agility through transformed and automated customer experiences. We're committed to creating a work environment that fosters growth, innovation, and collaboration.
Job Summary
As a Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional service and solutions to our customers through inbound calls. You'll work with leading technologies and systems, and have a dedicated team of leaders and peers to support you. If you're an active listener, a problem-solver, and a sales-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you!
Responsibilities
* Handle customer inquiries of varying types, including sales, support, and retention-related issues
- Utilize probing question skills to actively listen to customers and understand their needs
- Meet and exceed sales targets by upselling and cross-selling relevant products and services
- Manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn
- Collaborate with internal teams to resolve complex customer issues and provide solutions
- Maintain accurate records of customer interactions and update customer information as necessary
- Participate in ongoing training and development to stay up-to-date on products, services, and industry trends
What We Offer
* Competitive pay rate: $15.00 - $20.00/hr
- 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)
- All technical equipment needed to be successful to work remotely
- Medical, dental, and vision benefits
- Paid training & PTO
- Advancement opportunities: 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex
Qualifications
* Excellent verbal and written communication skills, strong multitasking abilities
- Driven by solving problems and meeting goals
- Familiarity with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
Requirements to Work from Home
* A quiet and distraction-free, secure place to work
- Excellent Internet connectivity:
+ Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications
Why Join arenaflex?
* Work from home with a flexible schedule that suits your needs
- Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
- Enjoy a competitive pay rate and benefits package
- Participate in ongoing training and development to stay up-to-date on products, services, and industry trends
- Take advantage of advancement opportunities and career growth within the company
- Enjoy a work-life balance that allows you to recharge and refocus
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job