Platform & Development Operations Engineer

Overview

Maybourne owns and manages Claridge\'s, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world\'s most renowned hotels, and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. We are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality. We are pursuing a global vision to lead the future of luxury through distinctive experiences, digital capabilities, superior insights, enhanced guest experiences, and expansion across hotels, spas and residences worldwide.

Maybourne is excited to offer a career development opportunity for an internal team member to transition into the role of Platform & DevOps Engineer within our growing Digital department. The role provides a development pathway for an experienced IT Engineer to become a Platform and DevOps Engineer, with a focus on software deployment, cloud infrastructure and automation.

The candidate will contribute to Azure Infrastructure Management, develop pipelines, improve monitoring and security operations, and work closely with development teams to ensure reliable software delivery and operational excellence. You will gain hands-on experience alongside the Platform Engineering team and senior leaders on transformation initiatives that elevate operational efficiency and redefine luxury experiences for our customers.

The Maybourne experience offers growth opportunities across our properties and digital initiatives.

Responsibilities

• Assist in deploying and configuring tools used in software development, including build servers, version control systems, and automated testing frameworks.
• Support provisioning, configuration, and lifecycle management of Azure IaaS and PaaS resources.
• Manage and maintain Azure networking, virtual machines, resource groups, and cloud services.
• Implement Infrastructure as Code (IaC) solutions.

Monitoring, Security & Governance

• Configure and maintain monitoring solutions.
• Assist in creating dashboards and alerts for real-time visibility into platform performance.
• Integrate monitoring with the ITSM platform for automated incident creation.
• Participate in access control, vulnerability management, and security maintenance.

DevOps & Automation

• Build and maintain CI/CD pipelines for automated deployment and testing.
• Develop scripts and automation tools to streamline administrative and deployment processes.
• Document infrastructure and deployment procedures to ensure consistency and compliance.
• Stay current with DevOps best practices and introduce improvements for reliability and delivery speed.
• Collaborate with infrastructure, networks, security operations, application support and development teams to troubleshoot deployment issues.
• Validate, review, and support software code to ensure quality and operability in deployment environments.
• Provide Tier 2/3 platform support for escalated issues across the Maybourne IT ecosystem (e.g., Oracle PMS, POS, guest services).
• Contribute to runbooks, system documentation, and production governance processes.
• Participate in Production Checklist and go/no-go governance to ensure cloud and platform requirements are met.

Governance, Reporting & Documentation

• Create and maintain cloud architecture and platform documentation, risk logs, action trackers, and monitoring dashboards.
• Support regular reporting to the CDIO and senior leadership on project status and performance metrics.
• Contribute to the evolution of internal Platform & DevOps frameworks and best practices.

Who thrives here?

You are collaborative, detail-oriented, and curious. You look to exceed expectations and contribute to a positive team culture. This role is suitable for someone who wants to grow within a digital or project-focused career path and is committed to discretion and confidentiality.

Qualifications & What We’re Looking For

• Proven track record in IT support or service desk operations with exposure to ticketing systems, SLAs and incident resolution.
• Familiarity with Microsoft Azure and common cloud services including VMs, storage and virtual networking.
• Basic understanding of DevOps tooling including version control, CI/CD processes and pipelines.
• Scripting experience and the ability to automate routine tasks.
• Knowledge of monitoring frameworks and observability concepts and tooling.
• Collaborative mindset with proactive problem-solving and strong communication skills.
• Willingness to learn and develop professionally within a digital or project-focused career path.
• Ability to work flexible hours, including weekends and holidays, as required. Discretion and confidentiality.

The Maybourne Experience & Benefits

We offer a range of development opportunities, recognition programs, and benefits to support wellbeing, growth, and milestones.

• Comprehensive benefits designed to support wellbeing and development, including family-friendly policies and financial protections.
• Wellbeing initiatives, mental health support, and access to health services.
• Competitive salary packages and opportunities for internal progression and cross-property moves.
• Discounts and colleague perks across Maybourne properties.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Hospitality