Care Navigator - Hybrid

Blackbird Health is a clinician-founded organization that offers virtual and in-person mental health services for children and young adults. The Care Navigator role is integral to providing a seamless patient experience, guiding families through the care journey, and supporting both patients and providers in a collaborative environment.

Responsibilities

• Deliver a Seamless Patient Experience: Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. You’ll answer questions, track down information, and ensure families feel heard and supported with transparency and follow-up
• Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You'll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. You’ll also own the critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling
• In-Office Support: As a hybrid teammate, you'll help maintain a welcoming and professional in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience
• Uphold Privacy & Compliance: You will be a guardian of patient privacy, adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws, to ensure all sensitive information is handled securely and ethically

Skills

• People-Focused: You have a passion for providing high-quality, human-centered service, with a knack for building rapport and ensuring others feel supported and understood
• A Natural Problem-Solver: You are proactive and resourceful, able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future
• Detail-Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks
• Tech-Savvy: You are proficient with technology and can quickly learn new platforms like our EHR and scheduling tools. You're comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication
• Collaborative: You thrive in a team environment- excited to pitch in and able to juggle the sometimes competing priorities of supporting both patients/customers but also your peers
• Deliver a Seamless Patient Experience: Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. You'll answer questions, track down information, and ensure families feel heard and supported with transparency and follow-up
• Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). You'll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care. You'll also own the critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling
• In-Office Support: As a hybrid teammate, you'll help maintain a welcoming and professional in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience
• Uphold Privacy & Compliance: You will be a guardian of patient privacy, adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws, to ensure all sensitive information is handled securely and ethically

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture

Company Overview