[Remote] Remote Healthcare Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. OneSupport is a company focused on providing excellent customer service in the healthcare sector. They are seeking Customer Service Representatives who are passionate about helping others while working from home, ensuring that patients and healthcare professionals receive the support they need.

Responsibilities

• Join the OneSupport Team
• Deliver excellent service and support to patients and healthcare professionals across the U.S
• Follow up on client cases, ensuring that customers receive the support they deserve
• Provide training to succeed in the role
• Work in a challenging but rewarding role that makes a genuine difference in people's lives
• Enjoy perks from day one of training, including $15/hour pay and the opportunity to use Paid Time Off after 90 days
• Promote from within for career growth opportunities

Skills

• Passionate about delivering excellent service and support to patients and healthcare professionals
• Detail-oriented customer service representative
• Ability to follow up on client cases
• Computer Requirements: Windows 11 or higher (must be native & activated), 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed, RAM: 3GB or higher, At least one 15″ or larger monitor, USB headset (Hard-wired, not wireless), Webcam specifically for your intended work computer, A quiet, distraction-free environment for the duration of your shift
• Internet Requirements: DSL, Cable, or Fiber internet only, Internet speeds of at least 2mbps download, 1mbps upload, with ideally less than 100ms ping and jitter, Ability to have a direct, Ethernet connection
• Typing speed of 40WPM with at least 80% accuracy
• Sitting or standing at your work station for the duration of your shift
• Multitasking capabilities with the ability to react quickly in a fast-paced environment
• Ability to follow instructions, research and utilize resources, and adapt to changes in procedures
• Experience with EPIC or MyChart

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company Overview