ACADEMIC SUCCESS ADVISOR, GRADUATE SERVICES

Arizona State University is seeking a qualified, collaborative, and student-centered individual to join their team as an Academic Success Advisor. This role provides academic advising and related student services to graduate students, focusing on personalized engagement to support student retention and timely degree completion.

Responsibilities

• Provides 1:1 as well as group academic advising, recruitment/retention, and academic success support functions to students to ensure ongoing successful progress to completion of degree program
• Provides guidance to students on course selection, registration, and satisfactory academic progress using iPOS, PeopleSoft, and Salesforce
• Monitors student academic progress through a variety of reporting tools; works closely and collaboratively with students, faculty, and staff to ensure academic success
• Working under limited or minimal supervision, coordinates with other members of the assigned advising team to handle problems, provide guidance, and advice to students
• Responds to student questions and within established guidelines; works with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion
• Functions as a member of an academic advising team that serves as primary liaison to connect students with academic personal resources such as tutoring, financial aid, counseling, and career services; provides follow-up to ensure satisfaction with and effectiveness of services
• Works collaboratively and collegially with assigned advising team and with other academic units and services throughout the university to facilitate comprehensive student support. Maintains student files and records on computer-based databases
• Utilizes a variety of university data and programmatic direction to promote student academic success
• Collaborates with Mary Lou Fulton College internal and external partners to promote education programs
• Assists with academic program development and implementation
• Interprets and explains college and university policies and procedures related to admission, advising, student success, and degree completion
• Prepares and presents at orientations for new students

Skills

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
• Evidence of a master's degree in counseling, higher education, or closely related field from a regionally accredited college or university
• Experience working with online graduate students
• Experience in applying the principles, techniques and methods of teamwork, compromise, and collaboration to produce desired outcomes
• Experience in working effectively in an environment subject to quickly changing priorities
• Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records
• Demonstrated knowledge of principles, practices, procedures, and methods of evidence based academic advising strategies
• Experience in student service orientation
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties
• Evidence of effective communication skills
• Experience in demonstrating sensitivity to needs of a diverse student population

Company Overview

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