[Remote] TMS Implementation Team Specialist

Note: The job is a remote job and is open to candidates in USA. Bank of Hope is seeking a TMS Implementation Team Specialist to assist with the system set-up, maintenance, and training of customers regarding Treasury Management products. The role involves providing professional support to customers and branch employees, resolving customer issues, and coordinating with third-party vendors.

Responsibilities

• System set-up, maintenance and training customers regarding Treasury Management products
• Provide courteous and professional phone and email support to customers and branch employees
• Support back-office activities and processes (share point, setup log etc.)
• Receive, research and resolve customer issues
• Provide 2nd level support and coordination with 3rd Party vendors
• Remote Deposit Scanner Installations
• Comply with Policy & Procedures
• Equipment inventory (token, scanner)
• Application maintenance using Director system
• FedEx invoice maintenance
• Upload fees thru Block system
• Perform other tasks or special projects as assigned

Skills

• Minimum Education Level: High School Diploma or equivalent
• Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus
• Language requirements: English: Written: Intermediate, Verbal: Conversational
• Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
• Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
• Required: Detail oriented and the ability to multi-task
• Korean: Conversational

Benefits

• Bonus
• Benefits

Company Overview