Associate, Education and Training (Monitoring & Evaluation)
Smile Train is dedicated to transforming the lives of individuals impacted by cleft lip or palate. The Associate, Education & Training will support global education and training initiatives through data collection, analysis, and curriculum development to ensure high-quality cleft care access for children worldwide.
Responsibilities
- Coordinate the pre- and post-training assessment processes, ensuring consistent data collection across all training types and all regional teams
- Monitor data quality using standardized checks, flag data anomalies, and work with regional teams to improve adherence to data collection protocols
- Analyze training assessment results, including knowledge gains, outcomes trends, and longitudinal performance across countries, training types, and learner groups
- Support systematic housing, organization, and governance of trainee and training impact data, including LMS-based or digital platform–based repositories used across 75+ countries
- Compile internal and external reporting on training implementation, participation, and impact
- Support tracking and data management for fellowship programs globally, including monitoring fellow progress, documentation compliance, and post-program placement outcomes
- Oversee logistics and administration for Smile Train’s conference involvement, including partner logistics and stipends, partner abstract support, awareness/booth presence, promotional/branding materials, Smile Train-led events, follow-up surveys, staff attendance, and shipping needs
- Create and distribute reference and informational materials for staff and partners during conferences to maximize engagement and communication
- Support post-conference data analysis and development of final reports for dissemination across departments
- Provide logistical, communications, and documentation support for global fellowship programs and partnerships (e.g., ACPA Visiting Scholar Program, WFSA Fellowships, Chang Gung Fellowship)
- Assist with planning and execution of international mentorship programs (i.e., Mentoring Alliance for Global Cleft Surgery (MAG-CS)), including participant recruitment, onboarding, technical support, progress tracking, and impact data management
- Support development, implementation, and technical maintenance of global E&T initiatives such as webinar series, digital educational resources, patient-facing materials, and continuing education opportunities
- Support the Communications and Development departments in showcasing key E&T initiatives and projects to Smile Train stakeholders through annual reports, social media, and other strategic channels
- Lead updates to existing Smile Train training curricula (translations, branding updates, content revisions, technical enhancements)
- Incorporate learner feedback, performance data, and trainer insights into continuous curriculum improvement
- Serve as primary liaison with translation service providers, ensuring timely processing, coordinated review workflows, and ongoing quality assurance
- Support content implementation within the organization’s learning management system (LMS) or similar platforms, including uploading, version control, course configuration, and user management
Skills
- Bachelor's degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related field
- Demonstrated experience analyzing datasets (Excel, Power BI, or similar) and summarizing insights for decision-making
- Exceptional attention to detail, organizational, and time management skills
- Superb written and verbal communication skills; comfortable presenting to large groups
- Excellent cross-cultural communication skills and sensitivity to global contexts; willingness to work across multiple time zones
- Tech-savvy with ability to quickly learn new software or data tools
- Ability to manage deadlines and shifting priorities; proven experience handling multiple concurrent projects
- Self-starter and team player who proactively offers strategic ideas and solves problems
- Proficiency in Microsoft Office, especially Excel (pivot tables, conditional formulas, charts)
- Passion for education in healthcare and interest in Smile Train's vision
- Master's degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related technical field
- Fluency in Spanish, French, or Portuguese
- Experience working or training in LMIC contexts
- Event management or conference logistics experience
- Experience with data collection tools (e.g., REDCap, Qualtrics)
- Staff management and team coordination experience
Company Overview