[Remote] Debt Negotiator (Creditor Escalations)
Note: The job is a remote job and is open to candidates in USA. National Debt Relief, LLC is a leading debt settlement organization that helps clients regain control of their financial futures. The Debt Negotiator (Creditor Escalations) role involves negotiating with creditors and law firms to secure favorable settlements for clients, managing client files, and maintaining a high volume of communication to facilitate debt resolution.
Responsibilities
- Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
- Establish and maintain contact relationships with law firms
- Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
- Review client's banking account to determine funds necessary and available to execute the program
- Responsible for achieving monthly KPIs set by management
- Gather and submit required legal documentation for approval and payment of accounts
- Liaise with law firms for client account data and document exchanges
- Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm
- Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief
- Work with other members of the team to ensure efficient process
- Manage confidential information/documents with a high level of discretion
- Perform other duties as directed by manager(s)
Skills
- Analytical mindset with a strong business acumen, professionalism, and communication skills
- High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients
- Desire to work in a collaborative, team-oriented environment
- Multi-tasker with great organizational skills
- Ability to easily build rapport with clients and creditors
- Computer competency and ability to work with a computer
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Punctuality expected, ready to report to work on a consistent basis
- Attain and maintain high performance expectations on a monthly basis
- Work in a fast-paced, high-volume setting
- Use and navigate multiple computer systems with exceptional multi-tasking skills
- Remain calm and professional during difficult discussions
- Take constructive feedback
- Available for full-time position, overtime eligible if classified non-exempt
- Bachelor's degree preferred, or relevant work experience
- Experience working in a metrics based/goals driven environment preferred
- Prior experience using a CRM platform (Salesforce preferred)
Benefits
- Generous Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
- 12 weeks Paid Parental Leave
- Pre-tax Transit Benefits
- No-Cost Life Insurance Benefits
- Voluntary Benefits Options
- ASPCA Pet Health Insurance Discount
- Access to your earned wages at any time before payday
Company Overview