[Remote] REMOTE Vendor Management QA Analyst, I

Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is a leader in mortgage loan servicing, providing exceptional customer care and support to borrowers and investors. The Vendor Management QA Analyst I will be responsible for monitoring vendor management operations to ensure compliance with quality assurance standards and regulatory requirements, while also assisting in the development of reports and scorecards.

Responsibilities

• Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards
• Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies
• Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures
• Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications
• Review and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor
• Responsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecards
• Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders
• Review and respond to internal and external audit requests received by the department as needed
• Evaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive Summary
• Process vendor communication requests, including tracking acknowledgements as required
• Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans
• Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements
• Perform other duties and special projects as assigned

Skills

• High school diploma/GED or equivalent work experience
• One (1) or more years of experience in the financial services industry; mortgage servicing, auditing, finance, compliance or vendor management work experience
• A minimum one (1) year experience in CMS vendor management operations
• Motivated, enthusiastic, self-starter willing to take-on tasks with minimal supervision and deliver results
• Ability to work independently and collaborate effectively with the team in a complex environment and regulatory conditions
• Proficient in MS office, in particular word, outlook, Excel and Visio
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to prioritize and multi-task in a fast pace ever changing environment
• Ability to organize and meet deadlines
• Excellent document interpretive and comprehension skills
• Bachelor's degree preferred
• Management reporting experience is preferred

Benefits

• Comprehensive healthcare plans for you and your family.
• Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

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