[Remote] Remote Conference Producer

Note: The job is a remote job and is open to candidates in USA. AVI-SPL is a company that delivers remote virtual meeting/webcast event support. The Conference Producer will act as the initial point of contact for customers, managing event scheduling, troubleshooting technical issues, and providing comprehensive support for virtual meetings.

Responsibilities

• Responsible for acting as the primary point of contact for customers and/or Ops Teams
• Proactively monitor specific mailboxes and respond to / take action on all enquires that arrive in a timely, professional and competent fashion
• Work with customers to ensure their booking request is delivered in accordance with SLAs and in relation to the experience with the team as well as the delivery of the event
• For the conference production element, connect and monitor video conferences on varies platforms to
• Create virtual platform links/invites
• Modify all relevant meeting capabilities based on requirements
• Provide client discovery meetings to understand meeting/event scope
• Provide Meet & Greet services (live audio and video checks)
• Provide end-to-end technical meeting support including but not limited to content sharing, attendee management, presenter management polling, Q&A, breakout sessions and general platform expertise
• Troubleshoot any technical issues during a meeting or event
• If a problem is identified with a specific site during the Meet & Greet process or during the conference, provide alternative options for connection
• Monitor conferences live in person or via computer desktop
• Record conference details accurately in shared databases including but not limited to Service NOW, SharePoint
• Liaise with Helpdesk teams on tickets and troubleshooting when required
• Answer phones, respond to emails, chat and alarms in support of on-going events
• Deal with all inbound service requests and enquires in a real time, professional and competent manner
• Book all events accurately, professionally, while delivering a great customer experience
• Perform escalated troubleshooting and training to customers and internal teams as needed
• Provide dedicated support for meetings/events
• Data entry into department database
• Consult with the immediate Supervisor on any failures resulting from an event
• Attend department meetings and trainings as needed
• Expert in virtual conference platforms and webcasting platforms
• All other related duties as needed

Skills

• Ability to think and work independently
• Ability to effectively interact with employees, customers, and colleagues
• Ability to successfully handle multiple tasks/projects
• Attention to detail
• Strong written and oral communication skills
• Excellent problem solving skills
• Customer service skills
• Troubleshooting skills
• Good working knowledge of remote VC services and platforms

Company Overview